"Alerted.org

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW:

Provide shift leadership for department personnel. Supervises housekeeping services throughout the facility. Monitors use of equipment and supplies. Covers department positions as needed. Ensures compliance with regulations, safety, and patient care protocols. Ensures that all customer service standards and quality standards are met for patients, staff, and public.

ESSENTIAL RESPONSIBILITIES:

+ Cover any department position in the event of call offs, service needs, and as department operations dictate, etc.

+ Completes lead person report for shift worked.

+ Monitors completion of tasks and assignments.

+ Resolves housekeeping/service issues as they arise.

+ Reassigns staff to meet the demand for the department.

+ Carries house beeper as assigned.

+ Communicates closely with the Operations Manager to ensure service needs for departments, physicians and patients are being met.

+ Perform regular inspections to ensure quality standards are being met.

+ Ensures coverage of all schedules.

+ Changes schedule accordingly, call in replacements as needed.

+ Ensures staff has picked up communication devices.

+ Monitors the teletracking system to ensure that staff are properly using the system to improve ED throughout.

+ Resolves problems and service disruptions with a high standard of customer service and patient satisfaction.

+ Follow up on complaints to ensure effectiveness of issue resolution.

+ Monitors compliance with standards for Infection Control, OSHA, JACHO, and Department of Health regulations

+ Ensure breaks and lunch breaks are adhered to.

+ Provides input into corrective action, performance evaluations, productivity reports, and training.

QUALIFICATIONS:

Minimum

+ Prior job-related work experience of at least 1 to 2 years is required. Experience in a supervisory or team leader position is preferred.

Preferred

+ High school diploma required. Coursework relevant to position required. Associate’s degree preferred.

+ Requirements are fairly stable but do change over time. Some effort needed to stay current, usually during work hours. Prior job-related work experience of 3+ year’s payroll experience and experience preparing tax forms is required.

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J274398