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Job Description

In this role, the IT Service Delivery Manager leads daily operations support for Siemens’ MOM/MES applications by serving as the primary IT contact for plant operations, driving incident, request, problem, change, and release processes, and ensuring alignment with production needs and SLAs. The manager oversees application updates, patches, configuration changes, governance activities, and documentation, while also preparing weekly reports, monthly reviews, outage summaries, and executive communications. They partner closely with operations, quality, engineering, maintenance, and leadership teams to ensure systems remain stable and efficient, driving continuous improvement initiatives such as downtime reduction, cycle time optimization, and cost‑avoidance efforts. The role also includes leading and developing support team members, managing vendor performance, ensuring compliance with regulatory and internal standards, and coordinating and prioritizing IT activities that impact critical plant operations.

Compensation:

$35/hr to $40/hr

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

5+ years in IT operations or service management within manufacturing

Experience supporting MOM/MES applications (e.g., MFC/PLC/SCADA/ERP)

Strong knowledge of incident, request, problem, change, and release processes

Experience leading cross-functional teams and supporting plant operations

Strong analytical skills with ability to identify root cause and drive long‑term fixes

Knowledge of ITIL processes

Proficiency with monitoring tools, Microsoft Office, and service management platforms

Understanding of application development methodologies and manufacturing systems

Ability to work evenings/weekends as needed for production demands Experience in automotive or heavy manufacturing environments

Continuous improvement or Kaizen experience

Infrastructure/network knowledge

Strong vendor management skills

Experience presenting technical updates to non‑technical leaders