• Telephony Engineer

    Insight Global (Boca Raton, FL)


    Job Description

    The Telephony Engineer will work in the company’s fast growing Managed Services area. We provide Managed Equipment to customers throughout the US and Canada and the Engineer will be responsible for overseeing the equipment providing telephony services to end users. Among the responsibilities will be to fully configure all equipment, join all activation calls for such equipment and services, and provide second level support to our repair department. The candidate must be highly comfortable with all aspects of digital and analog telephony services.

    Primary Job Responsibilities will include:

    • Configure and test VoIP phones (Polycom, Yealink, Cisco, Grandstream).

    • Configure and test “POTS in a box” devices which includes configuring Peplink routers.

    • Configure and test Session Border Controllers for Hosted PBX setups.

    • Provide support to end users regarding VoIP phone issues/alarm lines/faxing.

    • Add monitored devices and phone lines to our PRTG monitoring platform.

    • Take part in all managed equipment activation calls with carriers and customers to ensure the process is smooth and worry free.

    • Provide second level support to the repair department regarding all aspects of managed telephony equipment (VoIP phones, ATAs, POTS in a box) in a 24x7 environment.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    - 2+ years of experience in engineering and configuring solutions that implement VOIP and analog telephony services (copper ) - installing, servicing, and understanding how they work

     

    - Experience working with Pots in a Box

     

    Proficient hands on experience and understanding of fundamental telephony and networking concepts such as: PRI, BRI, DTMF, SIP Trunk, HPBX, UDP, TCP, 4G/5G, POTS, 66 Block wiring, butt set, RJ45, RJ11, ISDN, T1 Circuits, T1 Framing, T1 line coding, T1 CAS Signaling. SIP Signaling experience

     

    Wireshark packet capture experience

     

    Able to configure Polycom, Yealink, Cisco, and Grand stream IP Phones and ATAS