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Member Solutions Mortgage Consultant

Dupaco Community Credit Union

1 Positions

ID: MEMBE002947

Posted On 01/15/2026

Job Overview

The Member Solutions Mortgage Consultant serves as a trusted resource within the Member Solutions team by supporting the effective management of the delinquent mortgage loan portfolio, strengthening member relationships, and providing solutions‑focused guidance through attentive account support.

\#DupacoDifference. https://www.youtube.com/watch?v=Oy\_rZxNXcC8

Dupaco Values:

+ Demonstrates Dupaco Values: Rooted In Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

What you’ll be doing:

+ Review status of assigned delinquent Mortgage loans and initiate appropriate collection action based on whether the loan is an in-house loan or a serviced secondary market loan.

+ Prepare correspondence for delinquent accounts, contact members and cosigners via phone and email as necessary.

+ Work with other credit union departments with collection efforts.

+ Assist members with issues and resolve within 24 - 48 hours.

+ Act as a consultant for real estate-related member solutions.

+ Conduct calling on Home Improvement loan delinquency.

+ Conduct calling on Home Equity calling for accounts under 10 days and between 11-30 days delinquent.

+ Conduct calling on Dupaco Mortgages, FNMA Mortgages, and FHLB Mortgages 17-30 days delinquent.

+ Monitor and track repayment plans for delinquent mortgage accounts.

+ Conduct calling on bankrupt mortgage accounts to be worked under 30 days.

+ Complete monthly reporting for FHLB, FNMA, PMI, and property inspections.

+ Receive inspection reports and document account notes accordingly.

+ Send hardship packets and review Borrower Response Packages (BRP) within 48 hours of receipt to verify completeness before forwarding to Senior staff.

+ Send acceleration notices as required.

+ Verify property taxes are paid prior to sending acceleration notices.

+ Manage workflow for deceased Mortgage Loan and Home Equity accounts, including member contact.

+ Process removal of non-accrual status on applicable accounts.

+ File NFP (Non-Performing Financials) claims and complete monthly reporting.

+ Review HELOC loans over 90+ days past due for current lien position.

+ Perform other duties as assigned.

What you’ll need:

+ Associate’s degree in related field or equivalent experience.

+ 1+ years of related experience.

+ Excellent interpersonal and communication skills to represent Dupaco Community Credit Union in a positive way.

+ Thorough knowledge of secondary market and mortgage loan collection procedures and related legal requirements

+ Ability to perform mathematical calculations.

+ Ability to read and understand contract issues.

Primary Contact

114365

Matt Hostert

Senior Recruiting Specialist, Human Resources

563-557-7600, ext. 2564

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Banking/Mortgage/Financial Services

Cashier

Customer Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

986

Job REQ #

MEMBE002947

\# Positions

1

Start Date

20260115

End Date

20260215

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Dupaco Community Credit Union

About the Company

Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save moneyΓÇöwith a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and moreΓÇöwe help grow the whole credit union. It' people helping people. Learn more about us at www.dupaco.com (https://www.dupaco.com/about/) .

A Dupaco career is different.

WeΓÇÖre a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our membersΓÇÖ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.

Our culture is built to empower and inspire you every single day. When you get here, youΓÇÖll know that your voice is valued and heard. And youΓÇÖll find new and unique ways to make a positive impact just by being you.

See more perks you'll love (https://www.dupaco.com/about/dupaco-careers/)

_Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability._