• SEMCO - Sr. Business Process Analyst

    AltaGas (Port Huron, MI)


    Job Description

    SEMCO - Sr. Business Process Analyst

     

    SEMCO Energy is seeking a Senior Business Process Analyst to document, analyze, and improve core customer and billing processes. This role is ideal for a curious, analytical self-starter who enjoys understanding how work gets done and turning complexity into clear, scalable processes.

    What You’ll Do

    + Document and improve business processes across billing, meter reading, payments, call center, and customer operations

    + Identify gaps and design improved workflows that support efficiency and customer experience

    + Partner with cross-functional stakeholders to understand processes and recommend improvements

    + Use customer and billing data from CIS systems to support analysis and decision-making

    + Maintain clear, up-to-date process documentation to support continuity and compliance

    + Collaborate with SEMCO Energy and Washington Gas teams to identify shared opportunities

    What We’re Looking For

    + 5+ years of experience in business process analysis, operations, billing, or customer systems

    + Experience with enterprise financial or billing systems (SAP IS-Utilities, MV90, or similar preferred)

    + Strong analytical, documentation, and problem-solving skills

    + Ability to work effectively with diverse stakeholders

    + Lean Six Sigma and/or CBAP, CCBA, or equivalent business analysis certification

    + Ability to travel to our Springfield, VA office (approx. once per 2-3 months)

     

    Why Join Us?

     

    + Make a meaningful impact on processes that directly affect customers

    + Gain exposure across multiple teams and two utilities

    + Work in a collaborative environment that values curiosity and initiative

     

    We offer a competitive salary range of $83,200 to $120,550 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

     

    The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply.

    \#LI-MW1

    **For Canadian hires** : AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

    **For U.S. hires** : WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

     
     

    AltaGas is a leading energy infrastructure company with a footprint in some of North America’s most strategic energy markets. Our strategy is simple: to leverage the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses, and to new markets around the world.