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What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What You'll Do

+ Complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record.

+ Communicate any changes in demographic and insurance information to the appropriate areas. Obtain updated patient registrations signature with date and ensure that the form is added to patient record. Collects and enters co-pay.

+ Enter necessary patient demographics if new patient; verifies information if established patient. Chooses appointment time based on patient request, physician/provider availability and urgency of appointment.

+ Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Participate in regular staff meetings. Works with team to identify opportunities of improvement and actively participates in the improvement process.

+ Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority.

What We're Looking For

+ Education: High School Diploma or GED, required.

+ Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.

+ Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

+ Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

139452