• Patient Services Coordinator IV

    Novant Health (Winston Salem, NC)


    What We Offer

     

    Are you a people-first professional with a passion for healthcare and helping others feel at ease? Join our exceptional team at Novant Health Salem Surgical as a Patient Services Coordinator and become the welcoming face patients trust and rely on every day! Come join a remarkable team where quality care meets quality service, in every dimension, every time.

     

    Position: Patient Services CoordinatorLocation: Winston- Salem, North Carolina Department: Novant Health Salem Surgical

     

    Employment Type: Full Time, M-F 8:00a-5:00p/No Weekends/No Holidays

     

    What You'll Do

     

    + Schedule surgeries and related appointments accurately and efficiently.

    + Obtain insurance authorizations and verify coverage.

    + Communicate with patients regarding surgery dates, instructions, and financial responsibilities.

    + Maintain accurate records in the EPIC system.

    + Coordinate with hospitals, surgical centers, and vendors as needed.

    + Communicate efficiently between clinical, administrative, and surgical teams to ensure seamless workflow.

     

    What We're Looking For

     

    + Education : High School Diploma or GED, required.

    + Experience : Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.

    + Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

    + Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

     

    Why Choose Novant Health?

    Additional features of the role:

    + Competitive benefits and generous PTO accrual (with a sellback option!)

    + Retirement plus plan (effective day 1!) with up to 6% company match

    + Full access to our Professional Development Program for continuing education funds

     

    At Novant Health, we believe remarkable care starts with compassion for our patients, our commun ities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

     

    Job Opening ID

     

    139628