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Category :** **Client Operations

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

+ **Paid Training**

+ **Competitive Wages**

+ **Full Benefits (Medical, Dental, Vision, 401k and more)**

+ **Paid Time Off**

+ **Employee wellness and engagement programs**

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

+ **Drive Sales Targets: Oversee daily, weekly, and monthly sales goals (KPIs) including conversion rates, average handle time (AHT), and policy retention.**

+ **Live Coaching: Monitor live calls and provide immediate feedback/side-by-side coaching to improve closing techniques and objection handling.**

+ **Training: Identify skill gaps and conduct regular training sessions on insurance products, sales psychology, and new system workflows.**

+ **Motivation: Foster a high-energy, competitive, yet supportive team culture through incentives, contests, and recognition programs.**

+ **Quality Monitoring: Partner with the QA team to review recorded calls for compliance, accuracy, and customer experience.**

+ **Data Analysis: Use call center software and CRM dashboards to track team performance trends.**

+ **Executive Reporting: Prepare performance summaries for senior leadership, highlighting wins, challenges, and resource needs.**

+ **Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale**

+ **Participate as a value adding member of the TP USA management team**

+ **Promote the highest standards of ethical and professional conduct through demonstrated individual performance**

+ **Thrive as a team player in a fast paced, high energy, change oriented environment**

+ **Perform other related duties and assignments as required by manager**

+ **At least 1 year supervisory experience**

+ **Bachelor’s degree from an accredited college or university or equivalent work experience**

+ **Must be flexible to work any 5 days between Mon-Saturday and any 8 hours between 9AM-9PM EST**

+ **Must be able to drive a sales culture within the program, coach and develop agents on sales behaviors. Will be client facing at times.**

+ **Must have high energy, positive attitude, and self-driven to drive sales in a fast paced environment.**

+ **Experience with strategic initiative development and implementation, specifically with operating policies and procedures and work process improvements**

+ **Strong analytical skill and the ability to drive change and manage long term projects**

+ **Strong verbal, listening and written communications skills required, as well as outstanding interpersonal skills**

+ **Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel Functions**

+ **Project Management: Strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines.**

+ **Ethical Judgement: Demonstrated ethical judgment and integrity in handling confidential and sensitive information.**

+ **Problem Solving: Proactive in identifying operational compliance issues and implementing effective solutions.**

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer