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Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

UNC Health Care Access Center is comprised of non-clinical teams dedicated to providing seamless, frictionless access to care for patients, employees and providers. This growing team includes administrative teammates providing patient navigation, scheduling, and referral management for contracted clinics, Virtual Practice center, and supplementary system-wide patient navigation and digital front door services.

The HCS Operational Project Manager is responsible for leading major system-wide business development projects for the UNC Health Care Access Center. This position leads and manages multiple complex business development projects simultaneously from beginning to end and ensures new services are integrated successfully within the given deadline and budget.

The HCS Operational Project Manager defines project scope, goals, and deliverables that support system-wide business goals in collaboration with senior management and stakeholders. The position develops full-scale system-level project plans, financial plans, quality audit follow-ups, and associated communications documents. This role will work collaboratively with a variety of front-line teams, clinicians, IT teams, HR business partners, and operational leaders, and system executives to implement these strategies creating a culture of high performance.

The HCS Operational Project Manager reports to the HCS Director Access Center and is responsible for leading a small team of Project Coordinators to support business development activities.

Responsibilities:

1. Confidentiality - Handles confidential information with sensitivity and discretion in accordance with Privacy & Health Care System requirements.

2. Customer Focus - Creates and maintains a customer focused work environment that attracts and retains high caliber employees. Coaches and mentors employees in such a way as to obtain superior organizational engagement and performance. Monitors and evaluates performance and strives to ensure that all employees are treated fairly with compassion and respect.

3. HCS Operational Project Management - Responsible for the overall direction, coordination, implementation, execution, control and completion of system-wide projects ensuring consistency with UNC Health Care's strategy, commitments and goals. Develops project plans, goals, and budgets identifies resources needed, develops schedules and methods for measuring results while maintaining optimum working relationships with all UNCH facilities.

4. Problem Solving - Analyzes and resolves complex issues, develops policies & procedures that maximize efficiency necessary to carry out co-locations and integrations. Ensure all proper internal controls are in place to safeguard assets of the system and satisfy internal and external regulatory requirements. Develops and monitors operating and capital budget.

5. Process Improvement - Works with peers to identify and analyze opportunities for improvement. Implements processes to identify, implement, and ensure standardization decisions occur with minimal disruption to patient care or administrative activities and creating win-win solutions.

Other Information

Other information:

Education Requirements:

• Bachelor’s degree in an appropriate discipline.

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• Five (5) years of project management experience of which 2 years of experience must be in a supervisory, management or leadership role.

Knowledge/Skills/and Abilities Requirements:

• Accountability Ability to bring project to successful completion on time and within budget through political sensitivity.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Patient Access Center - CASI

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $38.17 - $54.88 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.