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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express Global Commercial Services (GCS) offers powerful backing and financial support to business clients of all sizes. The GCS Small Business Marketing team strives to provide our customers with the world’s best customer experience every day to ensure that we are essential partners to our clients and win the full share of their business.

The Strategic Growth & Insights team within the Small Business Customer Growth Marketing team develops integrated marketing strategies across channels delivering customer value through meaningful interactions at every touch point to drive deepened relationships and long-term engagement amongst our existing customers. We are a performance marketing team that uses data and insights to power our marketing as well as anchor to our investment optimization process to drive results and effectively optimize.

The senior analyst will support the enablement of Customer Growth Marketing investment optimization routines and packages (monthly reporting, annual planning, etc.). They will bring together channel-level forecasts and results, partnering with channel marketers, analytics, finance, and investment optimization teams.

Responsibilities

+ Develop and maintain reporting packages that clearly communicate the Customer Growth Marketing team’s campaign performance, forecast accuracy, and key trends to partners and senior leadership

+ Collaborate cross functionally with teams across Investment Optimization, Finance, Analytics, and Marketing to ensure alignment, data consistency, and timely delivery of business-critical reporting.

+ Analyze performance drivers and enhance key metrics to improve understanding of campaign effectiveness, investment efficiency, and forecasting accuracy.

+ Transform complex data into actionable insights by identifying opportunities, uncovering performance risks, and developing recommendations that influence marketing strategy and decision-making.

+ Continuously improve reporting processes by standardizing methodologies, automating recurring analyses, and implementing best practices.

Minimum Qualifications

+ Proven experience working with large and complex datasets and developing insights that inform business decisions.

+ Strong proficiency with analytics tools such as Excel and data query languages (BigQuery, Hadoop).

+ Demonstrated ability to ensure data quality, integrity, and governance across multiple systems and sources.

+ Strong understanding of business processes and the ability to translate analytical findings into meaningful recommendations.

+ Excellent collaboration and communication skills, with experience partnering across multiple teams.

+ Creative problem solver with the ability to work independently, manage competing priorities, and drive solutions forward.

+ Exceptional project management skills and attention to detail; able to juggle multiple priorities, meet tight deadlines, and operate effectively and compliantly.

Preferred Qualifications

+ Proficiency with data visualization and BI tools (e.g., Tableau, Power BI) to translate data into actionable insights.

+ Experience working with internal programs such as Liberty/TM1, and Smartbuy.

+ Familiarity with marketing analytics, campaign performance measurement, and forecasting methodologies.

+ Positive vibes, enthusiasm, and a “can-do” attitude

Qualifications

Salary Range: $78,000.00 to $124,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Data Mgmt and Analytics

**Primary Location:** US-New York-New York

**Schedule** Full-time

**Req ID:** 26000419