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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

About American Express Global Merchant & Network Services (GMNS)

Global Merchant & Network Services (GMNS) powers the American Express global payments network, enabling more than $1.7 trillion in annual spend across 170 markets. Within GMNS, the Network & Acquirer Solutions (NAS) team sits at the center of the enterprise—driving products, capabilities, and partnerships that enable merchants, acquirers, ISVs, and payment facilitators to connect to the American Express Network with speed, scale, and reliability.

As part of our multi-year Acquirer Platform Transformation (APT), we are modernizing the way partners integrate with our products and services. The rise of platforms, intermediaries, PayFacs, and commerce ecosystems demands that we deliver a simpler, faster, and more unified developer and integration experience. This is a top strategic priority for GMNS.

Role Summary

Reporting to the Vice President of Acquirer Platform Transformation, the Vice President, Value Delivery Product will lead a newly created product team responsible for designing the future of how external acquiring partners and customers connect with American Express and experience GMNS value-added-services.

This leader will define the vision for a new, API-first integration layer, architect a world-class developer experience and portal, and build a unified and streamlined journey for merchants, ISVs, PayFacs, and acquirers integrating with AXP solutions. This includes driving product strategy, defining the roadmap, gathering business and customer requirements, shaping go-to-market plans, and measuring adoption and customer success. This role will also have responsibility for identifying opportunities within the Acquirer Platform Transformation (APT) roadmap to deliver incremental value to GMNS customers more efficiently and effectively by designing future-proofed solutions that work effectively across commercial constructs, markets, and products.

The ideal candidate brings deep platform product leadership experience, understands modern integration patterns, and can bridge business, product, engineering, and partner needs to build an ecosystem that is intuitive, scalable, and developer-centric.

Key Responsibilities

Vision & Strategy

* Define and champion the strategic vision for an API-first integration layer and next-generation developer experience for acquiring partners.

* Establish a long-term platform strategy that simplifies partner integrations and enhances access to AXP products and services.

* Evaluate market and technology trends—across fintech, acquiring, and platform ecosystems—and incorporate emerging best practices into the product roadmap.

* Shape the future of both existing and emerging acquiring models (e.g., Payment Designation) through a modern, unified integration experience.

Product Ownership & Roadmap Delivery

* Own the end-to-end product lifecycle for the integration layer, including API taxonomy, standards, documentation, onboarding flows, testing environments, and certification processes.

* Develop a multi-year roadmap aligned with GMNS priorities, partner needs, and APT architectural direction.

* Translate complex business and technical requirements into clear product specifications and partner-friendly experiences.

* Partner with engineering, architecture, and design teams to drive prioritization, execution, and delivery.

Developer & Partner Experience

* Lead the creation of an intuitive developer portal that supports API discovery, documentation, sandbox testing, analytics, and lifecycle management.

* Conduct user research with developers, product managers, solution architects, and external partners to ensure the experience is simple, modern, and competitive.

* Establish and refine KPIs such as integration time, partner satisfaction, platform adoption, activation rates, and performance metrics.

* Ensure the integration experience is consistent, scalable, and enables rapid access to AXP capabilities.

Cross-Functional Leadership

* Build strong relationships across GMNS, Enterprise Digital & Data Solutions, Technology, Risk, Compliance, and Commercial teams to ensure alignment and execution.

* Serve as the primary product voice for the integration strategy, driving clarity, influencing at all levels, and aligning multiple stakeholders around a common roadmap.

* Partner with commercial and partner management teams to develop go-to-market approaches that drive adoption and simplify customer engagement.

Team Leadership

* Build, lead, and mentor a high-performing product organization with a culture of innovation, customer centricity, and collaborative execution.

* Provide clear prioritization, resourcing guidance, and coaching to ensure successful delivery against strategic goals.

Industry & Internal Expertise

* Act as a subject matter expert for acquiring integrations, global partner models, and emerging platform trends.

* Empower internal teams—especially commercial organizations—with the tools, knowledge, and product narratives they need to serve customers effectively.

Required Qualifications

* Proven experience as a senior product leader, ideally in platform, API, developer experience, fintech, or acquiring ecosystems.

* Deep understanding of modern integration architectures (REST APIs, eventing, Webhooks, SDKs, sandbox environments, versioning).

* Demonstrated success defining and delivering large-scale, multi-year platform transformations.

* Strong ability to translate complex technical concepts into clear product strategies and customer-centric solutions.

* Exceptional stakeholder management and leadership presence, with demonstrated influence at senior executive levels.

* Track record of building high-performing, diverse product teams and leading through ambiguity and change.

* Strong commercial and financial acumen; able to build business cases and evaluate platform revenue opportunities.

* Excellent communication skills, both written and verbal, with the ability to simplify complexity and inspire teams.

Qualifications

Salary Range: $176,750.00 to $282,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

**Job:** Executive

**Primary Location:** US-New York-New York

**Other Locations:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 26000658