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The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.

Essential Duties:

+ Assist in greeting patients and provide all the appropriate forms and documents to the patients for completion. Ensure that all copies are available for files and records.

+ Adheres to protecting patient confidentiality.

+ Collect co-payments from the patients.

+ Verifies insurance and registers new patients.

+ Act as appointment scheduler for all physicians in the practice.

+ Promotes a professional business atmosphere utilizing the business computer communication systems.

+ Communicates all changes with patient and surgical case information to all involved personnel.

+ Demonstrates accuracy and thoroughness in entering information into the Computer systems.

+ Demonstrates flexibility, self-direction, accuracy and problem-solving skills in daily activity.

+ Analyze/plans/prioritizes workload anticipating conflicts.

+ Develops/Participates in Performance Improvement process.

+ Ensures patient charts are prepared prior to appointment and/or surgery including x-rays and pertinent lab work.

+ Considers cost-containment measures and efficient use of supplies when ordering.

+ Follows appropriate procedures for verification of physician credentialing.

+ Follows appropriate procedures for obtaining authorizations and pre-authorizations for surgery services.

+ Maintains accurate master appointment/surgery calendar for physician(s).

+ Schedules patient appointments/surgeries and other ancillary appointment in a timely manner and provides follow-up appointment call to patients appropriately prior to appointment.

+ Prepare all the monthly appointment lists for the physicians and management.

+ Ensures that all appointments are registered appropriately in the scheduling system, including patient registration, patient and insurance information and any other information needed.

+ Reviews and codes charge slips for patient care services and/or surgical services rendered.

+ Maintains accurate documentation for insurance claims and submits claims in a timely manner.

+ Maintains intermediate knowledge of OPTN/UNOS policies and timetables, and the role of CMS, in transplant as they related to duties and responsibilities.

+ Performs other duties as assigned.

Required Qualifications:

+ Req High school or equivalent

+ Req 1 year Experience in a health care setting (preferably in a Medical office, as a Medical Secretary or Medical Assistant).

+ Req Demonstrated ability to problem-solve and provide effective resolution.

+ Req Demonstrate excellent customer service behavior.

+ Req Must be comfortable with computers and medical terminology.

Preferred Qualifications:

+ Pref Bilingual; (bilingual certified department translator strongly preferred).

Required Licenses/Certifications:

+ Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $22.00 – $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.