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Description

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is seeking a Senior Worldwide Specialty Seller to drive our Connect partner go-to-market (GTM) strategy for Amazon Connect solutions across Public Sector organizations.

Amazon Connect services work backward from the needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR, Analytics, Cases, Tasks, Customer Data Profiles, and more). As a Senior Worldwide Specialty Seller, you will strategically build mind share and adoption of Amazon Connect practices across our strategic existing and new partners in the Public Sector market.

You will own and drive GTM strategies for Amazon Connect partners serving federal, state, and local government agencies, educational institutions, healthcare organizations, and non-profits. You will be responsible for developing and implementing key programs and initiatives to drive revenue and user adoption, ensuring Public Sector customers select AWS as their cloud provider for customer experience solutions via these partners.

You will strategically identify Connect customers and opportunities, build and manage pipeline, lead Connect solution discussions for partners and Public Sector customers, collaborate with our Public Sector Connect teams to qualify and validate how and when we deliver our services via sector-specific partners, oversee successful customer implementation of the solution, and own sales cycle and business goals for your territory. By establishing and growing business and technical relationships at senior levels, and managing strategic interactions with these stakeholders, you will drive top line revenue growth and overall end customer adoption and value through partners.

You will work independently with our Public Sector partner, go-to-market strategy and business development leaders to develop and implement strategic support, co-programming, and portfolio engagement to increase middle and tail of funnel outcomes and accelerate seller cycles in the field. You will also lead collaboration with cross functional teams in marketing, solutions architecture, and business development to execute a consistent coverage model, go-to-market strategy, and goals for the AWS business in the Public Sector.

Key job responsibilities

- Drive Customer Obsessed partner business strategies in the Public Sector market.

- Develop and implement AWS go-to-market strategies with Connect partners serving government agencies, educational institutions, healthcare organizations, and non-profits.

- Build and maintain strategic relationships with senior partner stakeholders focused on Public Sector.

- Accelerate customer adoption with partners by developing and executing comprehensive sales and business plans, leading well-developed sales engagements and successful GTM activities.

- Design and implement scalable programs and deliver insightful business reviews to unblock partner challenges and drive growth.

- Create operational planning documents and serve as an Amazon Connect subject matter expert for the Public Sector market.

- Ensure customer and partner satisfaction through strategic engagement and relationship management.

- Expect moderate travel to government agencies, educational institutions, and other Public Sector organizations.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- Bachelor's degree

- 5+ years of sales or sales management in infrastructure or cloud technology experience

- 3+ years of exceeding quota and key performance metrics experience

- Experience in a customer-facing role in the contact center or call center technology industry

- Demonstrated success in partner management or channel sales in the Public Sector market

Preferred Qualifications

- AWS Certification (Cloud Technologist, Solutions Architect, SysOps Administrator, Developer)

- 7+ years of public sector business, public sector policy, government relations, or related fields experience

- Experience with government procurement and contracting process

- Ability to engage with senior Public Sector executives, build strategic relationships, and help customers execute on large-scale engagements

- Deep CX background with knowledge of Contact Center, VDI, or Unified Communications business

- Knowledge of FedRAMP, HIPAA, and other relevant compliance frameworks

- Active security clearance is a plus

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, NY, New York - 157,100.00 - 212,600.00 USD annually

USA, VA, Arlington - 142,800.00 - 193,200.00 USD annually

USA, WA, Seattle - 142,800.00 - 193,200.00 USD annually