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Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Come join our team of customer service experts today!

GENERAL DESCRIPTION OF POSITION

Under limited supervision and following established policies and procedures as well as all applicable banking laws and regulations, including BSA and AML, provides a variety of customer service functions, including product referrals and meeting Banking Center Associate Standards. Provide exemplary customer service. Process a variety of financial transactions in a timely and accurate manner. Maintain security of assigned cash, balancing each day’s transactions and verifying cash totals. Additionally, is responsible for daily banking center teller activities, including the accurate and timely shipping of banking center teller work, completion of all “roll date” functions, assisting with the research of other teller cash variances, and may be responsible for vault teller transactions. Have the ability to perform Personal Banker functions. Assist in the Hispanic outreach efforts by providing guidance and input on a regular basis. Attends meetings, visits existing and potential business customers, and may be involved in making presentations to businesses to attract new customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed daily, about 20% of the time.

2. Has an advanced working knowledge of and routinely refers customers to appropriate Great Southern services and products. Meets or exceeds referrals expectations. Consistently and accurately uses CRM program. This duty is performed daily, about 20% of the time.

3. Responsible for balancing each day’s transactions and verifying cash totals. Responsible for locating any cash differences and ensuring that they are properly documented and reviewed. Meets or exceeds balancing expectations. This duty is performed daily, about 20% of the time.

4. Processes all transactions efficiently and accurately. Meets or exceeds POD error expectations. This duty is performed daily, about 15% of the time.

5. Maintains confidentiality of customer account information, security alarm codes, and general codes used within the facility. Ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training. This duty is performed daily, about 10% of the time.

6. Ensures full compliance with and implementation of all bank policies and Procedures; is familiar with and has working knowledge of appropriate banking regulations. This duty is performed daily, about 10% of the time.

7. All other special projects, reports and duties as assigned. This duty is performed weekly, about 5% of the time.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 7 to 11 months related experience and/or training. Or equivalent combination of education and experience.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc…), please contact Human Resources at 417-895-4509.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, sex, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation, pregnancy, or any other basis prohibited by law.

Monday - Friday 2:00 PM - 5:15 PM; Rotating Saturday 8:45 AM - 12:15 PM

Total Hours: 15-20

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