"Alerted.org

Position Title:Undergraduate Student Services Coordinator

Job Group:Professional & Scientific

Required Minimum Qualifications:High school diploma or equivalent and 3 years of related experience

Preferred Qualifications:Experience providing administrative support and customer service to multiple stakeholders in an office environment.

Experience with Microsoft Office Suite.

Experience working in higher education, advising support, or academic administration.

Experience using student information systems such as Workday or similar platforms.

Experience with basic website content management.

Job Description:

The Biology, Genetics, and Environmental Science Programs are seeking an Undergraduate Student Services Coordinator II to provide essential support for student services, curriculum management, and office operations. This role serves as a key resource for students, faculty, and staff, helping ensure smooth day-to-day operations and a positive experience for all members of our academic community. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced, student-focused environment.

Key Responsibilities:

+ Serve as the first point of contact for the Advising Office, managing visitors, phone calls, and email accounts.

+ Support advising appointments, office operations, and room reservations.

+ Maintain student records, run reports, and assist with curriculum processes, including course and catalog updates.

+ Communicate with students about surveys, academic updates, and professional development opportunities.

+ Assist with student outreach, orientation programs, and other events.

+ Respond to inquiries from students, faculty, and staff regarding registration, degree requirements, and course policies.

+ Prepare and distribute course evaluations, compile results, and support website updates.

+ Provide administrative support for advisors and program operations.

Why You’ll Enjoy This RoleIn this role, you will be at the heart of a student-centered academic community, working closely with undergraduate students as well as faculty and advisors who are deeply invested in teaching and mentorship. You’ll join a collegial, collaborative department where your contributions are valued and where relationships matter. If you enjoy helping students navigate their academic journeys, supporting faculty in meaningful ways, and being part of a welcoming, mission-driven environment, this position offers a rewarding opportunity to make a daily impact while building strong professional connections within the university.

Example of Duties• Provides program or service support in department efforts to counsel, guide, and provide resources for students.• Assists in the delivery of services and programs for students such as scholarship coordination, disability services, academic success programs, and resources, etc.• Performs a variety of administrative support activities.• Ensures documentation and records are maintained.• May assist with coordinating events, marketing and communication, and creating resources.Level Guidelines• Career-level position demonstrating proficiency and knowledge of related competencies• Works under direct to general supervision and may receive guidance on more complex assignments• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature• Applies thorough knowledge to respond to inquiries and requests• Able to resolve most problems and issues and respond to requests without escalation• Provides guidance to students• May provide supervision to one to two other staff or lead a small work team

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS804

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program

Original Posting Date: January 16, 2026

Posting Close Date:January 25, 2026

Job Requisition Number:R18456

By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.