"Alerted.org

Job Title: Coordinator, Freight & Carrier Support (Delivery Confirmation Team)

Schedule: Monday-Friday / 8:00am-5:00pm

Essential Functions:

+ Drive FuelWise entry compliance by proactively communicating with Pilot drivers and 3rd party carriers via phone, text, or email. Ensure entries are completed accurately and on time to meet departmental goals and metrics for our Wholesale, Retail, and Freight Only business.

+ Analyze FuelWise entry discrepancies, compliance issues, and performance gaps using reporting tools, while also managing and fulfilling basic documentation requests (e.g., Bills of Lading, Delivery Tickets) from internal and external stakeholders using available systems and resources.

+ Provide FuelWise application support by conducting walkthroughs to address basic questions, troubleshooting basic issues, and escalating IT tickets as needed. Share user feedback to contribute to application improvements and releases.

+ Leverage systems such as TRIPS, Mobius, AvatarFleet, Samsara, PDI, and FuelWise to accurately enter and manage order information, resolve basic order issues, and apply knowledge of the transaction cycle to support timely and effective resolution.

+ Apply established Standard Operating Procedures to troubleshoot issues and uncover efficiency opportunities in daily operations, working with Sr Coordinator to refine process documentation.

+ Display a customer service mindset and contribute to continuous improvement initiatives by recognizing inefficiencies in daily processes and collaborating with team members to support practical solutions.

+ Contribute to meetings and provide updates and stats related to paperwork, and Fuel Wise.

+ Participate in special projects as assigned, contributing to team goals beyond daily responsibilities.

Specialized Knowledge:

+ Proficient Microsoft Office skills; specifically, Microsoft Teams and Excel

+ Knowledge of fuel and trucking industry and its common terminology.

+ Familiarity with Bill of Ladings and standard logistics procedures

+ Experience with Tableau preferred

+ Aptitude for understanding systems and how they work

+ Basic understanding of PDI, TRIPS, FuelWise preferred; how they integrate to support order processing a plus.

+ Ability to solve routine problems and escalate when needed

+ Public Speaking skills\

Core Competencies:

+ Demonstrates the ability to prioritize tasks effectively, follow through on responsibilities, and resolve issues independently and efficiently.

+ Highly organized with strong attention to detail; identifies recurring issues and applies corrective actions.

+ Maintains a professional and courteous demeanor in all forms of communication, including in-person, email, and phone interactions.

+ Communicates clearly and effectively in both written and verbal formats.

+ Positively influences others and delivers customer service by building trust and fostering collaboration.

+ Quickly learns new technologies and tools; provides constructive feedback for improvement.

+ Thrives in a dynamic, fast-paced team setting; remains flexible and responsive to changing priorities.

+ Manages multiple tasks simultaneously, meets deadlines, and works effectively both independently and as part of a team.

+ Demonstrates strong time management skills, balancing competing priorities to meet individual and team goals.

+ Applies critical and creative thinking to identify opportunities for process improvement and operational efficiency.

Experience:

+ High school diploma or equivalent certificate required; Bachelor's degree in Business or Supply Chain preferred

+ Minimum two years experience in customer service or logistics

+ Microsoft Products: Excel, Outlook, Word, Teams. Written and verbal communication skills. Familiarity with FuelWise, TRIPS, Mobius, AvatarFleet, Samsara, and Tableau a plus.

Job Type & Location

This is a Contract to Hire position based out of Knoxville, TN.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Knoxville,TN.

Application Deadline

This position is anticipated to close on Jan 30, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.