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Description

We are seeking a committed Customer Service Representative to join our team in South Burlington, Vermont. This is a long-term contract opportunity ideal for individuals who excel in dynamic, fast-paced settings and are passionate about delivering outstanding service. You’ll be joining a growing organization within the transportation equipment manufacturing industry—where your contributions will truly make a difference. We offer a competitive compensation package, incentives, and clear pathways for career advancement.

Key Responsibilities:

+ Deliver prompt, professional support to customers by addressing inquiries and efficiently resolving concerns.

+ Accurately process payments, returns, troubleshoot issues, and coordinate part orders.

+ Educate customers on extended warranties and maintenance services, effectively promoting and upselling these offerings.

+ Work closely with team members to ensure consistent communication and an elevated customer experience.

+ Utilize call center technology to manage customer interactions and track activities.

+ Maintain comprehensive records of all customer communications and transactions.

+ Participate in ongoing training to build product expertise and further enhance your skills.

+ Provide support to remote customers, offering guidance and troubleshooting technical issues.

+ Uphold company policies while demonstrating meticulous attention to detail.

+ Continuously strive to surpass customer expectations and contribute to the team’s overall success.

Compensation and Incentives:

+ Starting pay: $17.50/hr

+ Increase to $18.75/hr after 6 months

+ Increase to $20.25/hr after 9 months

+ Commission bonuses and sales incentive goals in addition to base pay; typical commission averages $2–$4 per hour

Bring your customer-focused mindset and dedication to excellence—apply today and help shape our commitment to quality service!

Requirements

+ Experience in a call center or customer service environment is highly advantageous.

+ Proficiency with Epic systems or related software platforms is strongly preferred.

+ Demonstrated success in upselling products and services to clients.

+ Exceptional verbal and written communication skills, with a talent for building positive relationships.

+ Proven capability in processing payments, managing returns, and resolving technical issues.

+ Strong organizational skills and keen attention to detail.

+ Willingness to comply with pre-employment requirements and ability to begin employment pending necessary clearances.

+ Open to completing a comprehensive three-week training program to ensure preparedness and success in the role

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .