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Job Summary and Responsibilities

As our Medical Assistant, you'll keep the day running smoothly and efficiently for your patients and clinical team.

Every day, you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians are on-site.

Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients.

+ Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.

+ Consistently makes eye contact and smiles.

+ Demonstrates active listening with positive can do attitude.

+ Consistently respectful, concerned, and shows empathy.

+ Uses scripted greeting. "Thank you for choosing ______________ this is (your name) how can I help you"

+ Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Job Requirements

Required

+ High School Graduate General Studies, upon hire or

+ High School GED General Studies, upon hire and

+ Satisfactory completion of a formal Medical Assistant program pursuant to theDivision of Allied Health Professions, upon hire or

+ Military training that is equivalent to an accredited Medical Assistant program (determination by DHMF H.R. department in conjunction with the State Division of Allied Health Professions.)

+ Basic Life Support - CPR, upon hire

Preferred

+ Six (6) month's experience in an outpatient setting as a Medical Assistant and

+ Six (6) month's experience in an outpatient setting as a Medical Office Receptionist and

+ an equivalent amount ofexperience in a high-volume customer service role in anotherindustry/environment and

+ or 6 monthsexperience as a Phone Receptionist orHealth Information Associate withinDHMF.

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group – Dominican, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of Santa Cruz County. Supported by the rich community history Dominican Hospital, our doctors provide convenient, personalized care to patients throughout the region along the full continuum of care. We operate 18 clinics in Santa Cruz County and feature more than 100 providers with specialties including pediatrics, oncology and hematology, plastic and reconstructive surgery, gastroenterology, OB/GYN, urology, physical medicine and rehabilitation, and urgent care. Santa Cruz County is 70 miles south of San Francisco and boasts great surf, sandy beaches, redwood-covered mountains and more.

One Community. One Mission. One California (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

Pay Range

$26.35 - $37.22 /hour

We are an equal opportunity/affirmative action employer.