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Description

We are looking for a dedicated Senior Customer Service Representative to join our team in Weston, Florida. This long-term contract position offers the opportunity to provide exceptional support and service while contributing to the success of our operational processes. The ideal candidate will bring strong communication skills, attention to detail, and a proactive approach to customer interactions.

Position Overview

The Senior Representative is a highly proficient, quality-focused contributor responsible for producing accurate and consistent Pre-Operative Plans. This role is fully onsite and centers around individual production to meet team and departmental output targets.

Key Responsibilities

+ Create surgical case files using a proprietary case management system.

+ Review CT scans for conformity with Mako Surgical protocol.

+ Segment CT scans using specialized software to produce 3D anatomical bone models for robotic surgery.

+ Create Pre-Operative Surgical Plans for robotically assisted Total Hip and Total Knee Replacement using digital bone models.

+ Review CT segmentations and surgical plans for accuracy, including anatomical landmark selection, implant sizing, and positioning.

+ Upload completed pre-plans to field-based personnel.

+ Document all activities according to prescribed methods and procedures.

+ Follow work instructions with precision to deliver consistent, high-quality output.

Requirements

Minimum Requirements

+ High School Diploma or equivalent.

+ Minimum of 2 years of work experience, or equivalent education (Associate’s degree or higher).

Preferred Qualifications

Computer Skills:

+ Proficiency in Microsoft Office Suite

+ Experience with Salesforce or Materialize MIMICS

+ Knowledge of Adobe Photoshop

Medical/Technical Background:

+ Certifications or work experience in Radiology (CT, X‑Ray, MRI)

+ Nursing certification or related field

+ Completion of college-level anatomy coursework

Soft Skills:

+ Strong customer service orientation

+ Effective interpersonal and communication skills

+ Ability to manage multiple tasks in a fast-paced environment

+ Demonstrated efficiency and organized work habits

Additional Requirements

+ Language: Proficiency in English (speaking and reading).

+ Visual Requirements:

+ Ability to view and distinguish a variety of colors on a computer screen

+ Visual acuity of 20/20 with or without corrective lenses

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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