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Description

Are you a talented Accounts Receivable Collections Specialist, looking for a great work Hybrid Work environment?

On a daily basis the AR Collections Specialist is responsible for executing collection activities to ensure timely and accurate receipt of customer payments. This includes resolving payment discrepancies, collaborating with sales partners, negotiating repayment terms with delinquent accounts, and determining appropriate actions for account write-offs. The role is essential to improving Days Sales Outstanding (DSO) and maintaining strong customer relationships.

Core Responsibilities

Primary Duty: Manage AR aging and Days Sales Outstanding (DSO).

Key Tasks:

• Review assigned accounts for short payments, overpayments, and late payments.

• Contact US customers (email/phone) regarding past-due invoices.

• Research payment discrepancies to determine if credits are needed or if customers must repay.

• Cash Application: One hire will be responsible for applying all incoming payments across all customers.

• This is a full-time task for that individual who will manage fewer other accounts.

• Manual Invoicing: One person currently handles manual invoicing for non-automated sends; this task may be distributed to the full team.

• Accurately apply customer payments and ensure proper allocation across accounts

• Investigate and resolve payment discrepancies

• Process debit and credit transactions

• Monitor customer payment trends to ensure compliance with payment terms (DSO improvement)

• Manage assigned customer aging reports, including invoice follow-up and resolution

• Research customer short/overpayments and determine if credits are due

• Investigate customer deductions via customer portals to ensure proper accounting and promotional credits

• Generate and manage aging reports to track outstanding balances and support collection efforts

• Post cash receipts, reconcile outstanding balances, and prepare periodic accounts receivable reports

• Maintain and summarize receivables data for reporting and analysis

Required Skills & Experience

• Experience (Non-Negotiable): 1–3 years in B2B Accounts Receivable and/or Collections.

• Technical Skills (Non-Negotiable): Advanced Excel proficiency.

• Required Functions: Pivot tables, VLOOKUP.

• Significance: The role is "very Excel heavy."

• Language: English is required; Spanish preferred is a plus.

• Soft Skills (Non-Negotiable): Critical Thinking: Essential for problem-solving when answers aren't obvious (e.g., chasing down unverified customer claims).

• Self-Starter: Must be proactive and independent; cannot require handholding.

• Communication: Excellent verbal and written skills for internal and external interactions.

• Personality: An extrovert who enjoys customer interaction is ideal.

If you are extremely detail oriented Accounts Receivable Collections Clerk, able to multitask and are looking to work in a fast-paced environment this position is for you! Apply online or call your San Antonio Robert Half Office at 210-696-8300.

Requirements • Minimum of 5 years of experience in B2B accounts receivable and collections.

• Proficiency in advanced Excel functions, including pivot tables and formulas.

• Strong analytical and critical thinking skills to address complex payment issues.

• Ability to work independently with minimal supervision and take initiative.

• Excellent verbal and written communication skills for engaging with customers and internal teams.

• Experience with high-volume invoicing and cash application processes.

• Familiarity with accounting systems such as Great Plains Dynamics is preferred.

• Spanish language proficiency is a plus but not required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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