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Title Code: 30COM036

Role Title: Stabilization Case Manager

FLSA Status: Non-Exempt

Union Status: None

Job Level: 30

Department: 21 – Community Services

Pay Range: $24.52 to $33.17 per hour

Reports To: Assistant Director of Shelter Programs

Supervisory Responsibilities: No

Revision Date: 8/11/2025

About Making Opportunity Count

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview:

The Stabilization Case Manager is responsible for providing ongoing case management services to our families once they vacate shelter and move into their new apartments. Once families enter the Stabilization Program, the Stabilization Case Manager must focus on continuous barrier reduction to ensure the family’s long-term success once the program ends and continue to assist the family in developing the skills and resources needed to sustain housing. Families are typically in the Stabilization program for up to three years.

Essential Duties and Responsibilities:

+ Monitor intake, assessment, and data entry in a timely manner for all program clients, utilizing appropriate forms and assessment tools.

+ Regular communication with the Property Owner to ensure program compliance.

+ Assisting families with tenancy concerns as they arise, such as developing a budget plan, reporting any maintenance concerns to the property owner, and addressing any reported behavior concerns with the family.

+ The Case Manager assist families with enrolling in entitlement benefits (SNAP, TAFDC, SSI)

+ Work collaboratively with community partners.

+ Conduct regularly scheduled meetings with families.

+ Keep supervisor aware of any concerns or potential problems.

+ Attending appropriate meetings and trainings as needed.

+ Perform all other duties as assigned by the Shelter Manager and/or the Director of Shelter Case Management.

Required Qualifications and Skills:

+ Minimum two (2) years of experience

+ Associate’s or Bachelor’s degree in Human Services, or related field

+ Minimum 7 years of human service experience.

Physical Requirements:

+ Ability to move throughout the facility with or without assistance

+ Must be able to ascend and descend multiple flights of stairs regularly

+ Ability to lift and carry up to 30 pounds

+ Must be able to perform tasks that involve physical movement, such as setting up rooms, moving light furniture, or supporting emergency protocols

+ Ability to respond quickly in emergencies, including the ability to move swiftly throughout the building

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation:

A salary within the range of $24.52 to $33.17 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including:

+ Health, Dental, and Vision Insurance

+ Company Paid Life Insurance and Long-Term Disability

+ Flexible Spending Accounts

+ 15 Paid Vacation Days

+ 12 Paid Sick Days

+ 13 Paid Holidays

+ Hybrid Work Opportunities

+ Student Loan Forgiveness Assistance

+ Tuition Remission

+ Pet Insurance

+ Employee Discounts

+ Professional Development Opportunities

+ On-Demand early pay access

+ Immediate 403b Employer Contribution, 100% Vesting on Day One!

EEO Statement:

Making Opportunity Count is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.