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The Arc Erie County New York has been supporting children and adults with disabilities, and their families in achieving their desired quality of life by creating opportunities through comprehensive services for over 65 years.

Information Technology (IT) Manager

Department: Administration- Information Technology

Status: Full Time (40 hours), Exempt

Make a Difference, Lead with Purpose! The Arc Erie County NY is seeking a dynamic and experienced IT Manager to analyze current systems and technology assets, recommend and implement technology solutions and upgrades, and provide training to staff across the organization.

What You’ll Do:

+ Analyze departmental needs to identify vulnerabilities and boost productivity, efficiency, and accuracy to inform business decisions

+ Ensure systems are maintained to the most current expected standard, or within allowable aging as defined by each category

+ Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions

+ Train employees across the agency to use software and hardware; troubleshoot issues and provide technical support when needed

+ Have a direct role and responsibility for the hiring, onboarding, discipline, and termination of IT Generalist team staff.

What You’ll Bring:

+ Master’s Degree in Computer Science, Engineering, and/or a related technical field PLUS two year of experience in the areas listed below.

OR

+ Bachelor’s Degree in Computer Science, Engineering and/or a related technical field PLUS four years of experience in the areas listed below.

OR

+ Associate’s Degree in Computer Science, Engineering and/or a related technical field PLUS six years of experience in the areas listed below.

+ Possess a combination of experience in the following:

+ Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and systems performance monitoring

+ Expertise in implementing, configuring, and testing IT solutions

PLUS

+ Strong creative and analytical thinking are required.

+ Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP preferred.

+ Supervisor experience preferred.

+ Authorization to work in the United States

Why Join The Arc Erie County NY?

We offer a mission-driven workplace where your leadership directly enhances the lives of independence of people with developmental disabilities. Be part of a collaborative team that values integrity, respect, responsibility and innovation. Some additional perks include:

+ Annual salary between $55,000 - $65,000 (based on experience)

+ Monday – Friday work week

+ Affordable health, dental, vision, and life insurance

+ Room for advancement

+ On demand pay

+ Working with experienced management

+ Paid training

+ Automatic Paid Time Off (PTO)

+ Tuition Reimbursement

+ 10 paid holidays off

+ Employee discounts

See our full job description listed below:

Job Description

Job Title:

IT Manager

Department:

IT

Job Grade:

5

Position Summary:

The IT Manager will analyze current systems and assets, recommend and implement solutions and upgrades, and provide training. Will have an immediate impact on the day-to-day efficiency of internal operations and overall growth of the department and organization.

Reporting Relationship:

Receives direct supervision from the Director of IT. Provides supervision to the IT Generalist Team that may consist of System Administrators, Network Engineers, and IT Specialists.

Job Duties and Responsibilities:

+ Analyze departmental needs to identify vulnerabilities and boost productivity, efficiency, and accuracy to inform business decisions

+ Ensure systems are maintained to the most current expected standard, or within allowable aging as defined by each category

+ Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions

+ Analyze processes, technologies, and vendors continually to find areas for improvement

+ Prepare cost–benefit analyses when upgrades are necessary, and monitor vendors to ensure that they’re offering the best-possible service and value for business needs

+ Train employees across the agency to use software and hardware; troubleshoot issues and provide technical support when needed

+ Develop and execute disaster planning and maintain data backups

+ Oversee team of IT Generalists to meet goals of department and ensure standard of uptime and availability.

+ Have a direct role and responsibility for the hiring, onboarding, discipline, and termination of IT Generalist team staff.

+ Define individual and team goals, ensuring everyone understands their roles and responsibilities.

+ Manage ticketing system to department level standards as defined on dashboards, working with direct reports to keep ticket sla’s in expected ranges

+ Overseeing and managing inventory of IT Assets and replenishing as budget allows and lifecycle dictates.

Qualifications and Education Requirements:

Master’s Degree in Computer Science, Engineering, and/or a related technical field PLUS two year of experience in the areas listed below.

OR

Bachelor’s Degree in Computer Science, Engineering and/or a related technical field PLUS four years of experience in the areas listed below.

OR

Associate’s Degree in Computer Science, Engineering and/or a related technical field PLUS six years of experience in the areas listed below.

Possess a combination of experience in the following:

Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and systems performance monitoring

Expertise in implementing, configuring, and testing IT solutions

PLUS

Strong creative and analytical thinking are required.

Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP preferred.

Supervisor experience preferred.

Essential Job Functions:

+ Physical demands and Exposure Risk outlined on attached form (A)

+ Mental Requirements

The ability to read, write, analyze, be perceptive/comprehensive, show good judgment, have good math &, decision making skills, independent action, planning & prioritizing and follow directions. Ability to work under pressure and meet job-related deadlines accordingly and adhere to and administer Agency’s policies, procedures, rules and regulations.

+ Human Relations Skills

The ability to communicate with individuals in a positive manner, work independently as well as cooperatively with others, be approachable, enthusiastic, demonstrate the ability to be a leader and serve as an appropriate role model to staff members. Receive supervision instruction in a positive manner. Maintain a professional behavior and appearance at all times.

+ Equipment Operation

The ability to operate business equipment; telephones, fax machines, computer hardware and software, including applications and programming, copiers, calculators, etc.

Agency Principles:

+ All staff members will assure and demonstrate the promotion of fundamental rights and protections for the people that we support. These include practices that treat people with dignity and respect at all times, ensure safety, best possible health/well-being and provide the person with continuity and personal security through the use of natural supports, positive relationships and opportunities for integration in the community. Staff members should also advocate and work toward assisting the people we support through person-centered planning to achieve the personal outcome goals that they have chosen by facilitating the plans and positive supports necessary to assist the person in progressing toward each outcome.

+ Demonstrates the agency values of integrity, respect, responsibility, trust, teamwork, positive attitude, learning and honesty in working with students (persons), families, colleagues and members of our community.

+ Good attendance is vital for the efficient and effective operation of quality programming and is an essential job function of this position.

This position is EXEMPT from the overtime requirements of the Fair Labor Standard Act.

The Arc Erie County New York retains the right to change this job description at any time.

The Arc Erie County New York is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job Details

Job Family Arc Erie

Pay Type Salary

Hiring Min Rate 55,000 USD

Hiring Max Rate 65,000 USD