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General information

**Ref #** 21495

**Remote?** Yes

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

The successful candidate will lead the design, implementation, and execution of claims monitoring for a designated region of dealers. They will be responsible for driving the achievement of team targets to ensure alignment with Ally’s strategic initiatives. Building and maintaining strong relationships with matrix partners at the leadership level is essential to this role. The candidate will address challenges and eliminate obstacles to support team success, while also mentoring and developing team members to enhance team strategies and improve the overall customer experience.

The Work Itself

* Lead the development, implementation and administration of innovative strategies to achieve all business targets

* Manage a team of Fixed Operations Specialists driving innovation and loss control strategies through execution of strategic initiatives

* Provide expert guidance and consulting to your team, matrix partners, and dealers

* Lead or supervise onsite consultative reviews

* Collaborate with peers to make decisions regarding day-to-day team responsibilities ensuring consistency across regional teams and supporting operational strategies

* Exercise latitude in decision-making within the broader strategy, with the expectation of delegating tasks to team members

* Oversee performance of the region and individual team member’s territories

* Ensure an exceptional experience for dealers and matrix partners

* Manage the team to deliver on quality and servicing expectations

* Oversee the team’s core responsibilities including analytical exercises, risk framework processes, and SalesForce processes

* Develop a regular cadence of contacts and meetings with matrix partners to collaborate on loss control strategies within your region

* Create and execute customized development plans for team members based on their tenure and knowledge base, including regular ride-along sessions

* Collaborate across the team to ensure workload leveling

* Demonstrate strong expertise and knowledge within various project processes; participate in and support system enhancements and product development and refreshes. Lead and execute projects as required.

* Escalate concerns as appropriate and work with leadership to remove roadblocks

The Skills You Bring

* 7+ years of relevant experience or equivalent combination of education and experience.

* High School Diploma or GED equivalent required.

* Extensive travel up to 50% required. Occasionally assist with Canadian operations if necessary.

* Proficient in MS Office programs with strong emphasis on excel and Power BI

* Must be self-driven and capable of executing strategy with limited supervision

* Innovative thinker and effective problem solver

* Strong collaboration skills across all levels within the organization

* Excellent written, oral communication, and presentation skills

* Must have fundamental experience with Ally Insurance

* Prior dealership experience preferred, or a background in the automotive industry required

* Ability to have crucial conversations with others including dealer principles and key stakeholders

* Prior leadership experience required

* Proven ability to collaborate effectively with others

\#LI-Remote

\#DFS

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

* Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

_Base Pay Range:_

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

**Emerging:** 110000

**Experienced:** 145000

**Expert:** 180000

Incentive Compensation: This position is eligible to participate in our annual incentive plan