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Administrative Assistant 1

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Administrative Assistant 1

Salary

$45,907.00 - $69,203.00 Annually

Location

Lackawanna County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2026-40393

Department

Department of Labor & Industry

Division

LI SWIF Fin Mgmt Div

Opening Date

01/16/2026

Closing Date

1/25/2026 11:59 PM Eastern

Job Code

08210

Position Number

00018669

Union

AFSCME

Bargaining Unit

A4

Pay Group

ST05

Bureau / Division Code

00121650

Bureau / Division

SWIF Financial Management Division

Worksite Address

100 Lackawanna Avenue

Worksite Address

Scranton State Office Building

City

Scranton, Pennsylvania

Zip Code

18503

Contact Name

Felicia Newbury

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Do you excel at maintaining positive, effective communication in any conversation? If you are also equally skilled with details and numbers, this is the role for you! The Department of Labor & Industry is seeking an Administrative Assistant 1 to join the State Workers’ Insurance Fund (SWIF), Financial Management Division. Our team needs you to help facilitate efficient and accurate billing processes by contacting account holders and their representatives and by collaborating with internal and external teams to ensure these administrative processes are efficient and effective. Take the next step in your career with us!

DESCRIPTION OF WORK

In this position, you will perform administrative work to support efficient and accurate billing, collections, and customer service work. This includes determining the appropriate approach to account collections efforts based on precedent, facts, and circumstances of the account; communication with the policy holder; and general office guidelines, as well as determining the structure and terms of payment plans for assigned accounts based on the facts and circumstances of each account. Work involves receiving and processing credit card payments, preparing and reviewing reports for accuracy and completeness, and making recommendations based on office guidelines and your independent judgement regarding the likelihood of a successful outcome. Teamwork is key for coordinating with Credit Committee applications, Office of Attorney General (OAG) transmittals, and related processes; collaborating with SWIF auditors, underwriters, and managers to achieve this.

Your responsibilities will also involve contacting brokers and policyholders regarding outstanding balances, issuing reminders, and providing information about SWIF billing and collection procedures and policies. Our team will rely on you to use communication and customer service skills to secure timely payments while maintaining a positive rapport with clients. Apply now and find a home for your talents with our team!

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00018669) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Such training as may have been gained through graduation from a four year college or university or any equivalent combination of experience and training.

Additional Requirements:

+ You must demonstrate the ability to adhere to the values and ethics of the Department of Labor and Industry.

+ You must demonstrate the ability to work with professionalism, discretion, and good work ethic.

+ You must have solid written and verbal communication skills.

+ You must show initiative and problem-solving skills.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 120 credits or more

+ 90 but less than 120 credits

+ 60 but less than 90 credits

+ 30 but less than 60 credits

+ Less than 30 credits

+ None

02

How many years of full-time paraprofessional level or higher experience do you possess?

+ 4 years or more

+ 3 years to less than 4 years

+ 2 years to less than 3 years

+ 1 year to less than 2 years

+ Less than 1 year

+ None

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov