• Resolution Agent

    TEKsystems (Phoenix, AZ)


    Turn your customer service skills into real impact—join a fast‑growing mortgage servicer helping homeowners get answers quickly and accurately!

     

    We’re hiring Resolution Agents to support a dynamic Client Experience team in Phoenix, AZ 85044. If you thrive in a fast‑paced environment, communicate with clarity and empathy, and love solving problems, this role is for you.

     

    • Resolution Agent | Start Date: February 3, 2026

     

    Phoenix, AZ 85044 — On‑site

     

    Training: 3 weeks, Mon–Fri, 9 AM–6 PM (mandatory)

     

    Post‑Training Shifts: 7 AM–4 PM or 9 AM–6 PM

    What You’ll Do

    • Support homeowners via email, chat, and overflow phone calls—researching inquiries and resolving issues within SLAs.

    • Address questions related to accounts, payments, loan transfers, escrow (insurance/taxes), and transaction‑related discrepancies.

    • Partner with multiple internal teams to deliver fast, accurate resolutions while meeting contact center performance metrics.

     

    Why You’ll Love It

     

    Clear career growth—leaders here started in frontline roles

     

    Modern Phoenix contact center + personal workstation

    Monthly performance incentives

    A chance to contribute feedback and shape a forward‑thinking mortgage product

     

    If you're looking to grow your career in the mortgage servicing world while making a meaningful impact for homeowners, this is the place to do it.

     

    Interested? Apply now!

     

    •#prioritywest

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Phoenix, AZ.

    Pay and Benefits

    The pay range for this position is $20.50 - $20.50/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Phoenix,AZ.

     

    Application Deadline

     

    This position is anticipated to close on Jan 23, 2026.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.