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Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

The SAP Service‑to‑Repair (STR) Business Analyst supports and enhances Flowserve’s STR processes in SAP. The role partners with North American QRCs/service centers, sales, supply chain, quality, and finance teams to gather requirements, document process flows, assist with configuration and testing, and drive user adoption. This position helps deliver an improved customer experience across aftermarket service and repair. Onsite in Irving or Houston TX when not travelling. (up to 50%)

Responsibilities:

• Document end‑to‑end STR workflows, including intake/RMA, receiving, disassembly, inspection, quoting, customer approval, planning, repair execution, shipment, invoicing, and warranty/claims.

• Perform configuration in SAP modules supporting STR, including CS/SD, PM/EAM, MM, PP, QM, and FI/CO.

• Elicit and translate business requirements into user stories, process maps, and functional specifications.

• Identify gaps and improvement opportunities in the Global Template and propose aligned solution options.

• Prepare SOPs, quick reference guides, and training materials; deliver end‑user training.

• Create test scripts and execute unit, SIT, and UAT testing; log defects and retest fixes.

• Support go‑lives, stabilization, and hypercare; meet ticket resolution SLAs and track recurring issues.

• Maintain process documentation and ensure auditability and compliance using Solution Manager.

• Partner on master data governance for materials, vendor master, and customer master.

• Coordinate with developers on interfaces (IDocs/APIs), logistics, document management, and reporting.

Requirements:

• 10+ years of SAP experience in service/repair (S/4HANA preferred; ECC acceptable) with demonstrated configuration proficiency.

• Hands‑on support in CS/SD or PM/EAM with working knowledge of MM, PP, QM, and FI/CO, and willingness to learn additional modules.

• Experience documenting requirements, writing functional specifications, and executing structured testing.

• Strong analytical skills with comfort in data validation, basic reporting, and KPI tracking.

• Effective communication skills, stakeholder collaboration, and user training capabilities.

• Ability to travel up to 50% to NAM service centers and QRCs for workshops, testing, go‑lives, and training.

• When not traveling, ability to work onsite 4 days per week in either Irving, TX or Houston, TX.

Preferred:

• Experience in rotating equipment, valves, seals, or industrial aftermarket services.

• Support of pricing conditions for repair quotes and ensuring accurate cost capture and settlement flows.

• Familiarity with Fiori apps for service, EWM/WM logistics, and COPA reporting.

• Exposure to Agile practices, including backlog management and sprint ceremonies.

• Participation in multisite or global SAP projects or template deployments.

Benefits Starting from Day 1:

+ Medical, Dental & Vision Insurance (including FSA and HSA options).

+ Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance.

+ Short and Long Term Disability.

+ Retirement Planning, 401(k) plan, & Financial Wellness Resources.

+ Educational Assistance Program.

+ Time off Policies (including sick leave, parental leave, and paid vacation).

* Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

**Req ID** : R-17631

**Job Family Group** : Information Technology

**Job Family** : IT Business Analysis

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to [email protected]. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.