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Specialist II, Training

LU Service Corp.

Joplin, MO, US, 64804Gold Canyon, AZ, US, 85118Gainesville, GA, US, 30501Hooksett, NH, US, 03010Apple Valley, CA, US, 92308Hawkins, TX, US, 75765Girard, IL, US, 62640Buffalo, MO, US, 65622Bolivar, MO, US, 65613Anderson, MO, US, 64851Asbury, MO, US, 64832Willard, MO, US, 65781Saint-Gédéon, Quebec, CA, G0W 2P0Tahoe Vista, CA, US, 96148Columbus, GA, US, 31901Saint John, New Brunswick, CA, E2K 2Y6Nashua, NH, US, 03060Harrisburg, IL, US, 62946St. Hyacinthe, Quebec, CA, J2S 5N8Baxter Springs, KS, US, 66713Forsyth, MO, US, 65653Tyrone, PA, US, 16686Riviere-du-Loup, Quebec, CA, G5R 5B7Downey, CA, US, 90241Surprise, AZ, US, 85387Quincy, OH, US, 43343Manchester, NH, US, 03101Ash Grove, MO, US, 65604Pierce City, MO, US, 65723Strafford, MO, US, 65757Tyler, TX, US, 75703Cochrane, ON, CA, P0L 1C0Riverton, KS, US, 66770Concord, NH, US, 03301Butler, MO, US, 64730-0209St-Damase, Quebec, CA, G0J 2J0Oakville, ON, CA, L6J 2X1Ashland, KY, US, 41101Jackson, MO, US, 63755-0268White Hall, AR, US, 71602Carefree, AZ, US, 85377Ste. Catherine, Quebec, CA, J5C 1L9Goodyear, AZ, US, 85338Sikeston, MO, US, 63801Mountain Lake, MN, US, 56159Ozark, MO, US, 65721South Lake Tahoe, CA, US, 96150Ste. Brigitte des Saults, Quebec, CA, J0C 1E0Concord, NH, US, 03301Sheridan, IL, US, 60551Mont-Laurier, Quebec, CA, J9L 2A2Galesburg, KS, US, 66740Herbert, SK, CA, S0H 2A0Londonderry, NH, US, 03053Caruthersville, MO, US, 63830-1133Granby, MO, US, 64844Fredericton, New Brunswick, CA, E3B 7G5Moncton, New Brunswick, CA, E1E 3R8Asbury, MO, US, 64832Noel, MO, US, 64854Joplin, MO, US, 64801LaRussell, MO, US, 64862Vandalia, IL, US, 62471Columbus, OH, US, 43004Merrick, NY, US, 11566Hannibal, MO, US, 63401Aurora, MO, US, 65605Bryson, TX, US, 76427Stockton, MO, US, 65785Tilton, NH, US, 03276Alma Center, WI, US, 54611Nixa, MO, US, 65714-7969St. Raphael, Quebec, CA, G0R 4C0Platte City, MO, US, 64079Webb City, MO, US, 64870Ozark, MO, US, 65721Pine Bluff, AR, US, 71601Fall River, MA, US, 02721Goodyear, AZ, US, 85395Sierra Vista, AZ, US, 85635Red Deer, AB, CA, T4G 0K1Bolivar, MO, US, 65613Mayer, AZ, US, 86333Princess Anne, MD, US, 21853Neosho, MO, US, 64850Tinker, New Brunswick, CA, E7H 5A8Clinton, MO, US, 64735Massena, NY, US, 13662Litchfield Park, AZ, US, 85340Dorchester, WI, US, 54225Caribou, ME, US, 04736Keene, NH, US, 03431Kirksville, MO, US, 63501Sanger, CA, US, 93657-0397Gloucester, VA, US, 23061Metropolis, IL, US, 62960Massena, NY, US, 13662St. Leon, MB, CA, R0G 2E0Lebanon, NH, US, 03766-2637Pine Bluff, AR, US, 71601Republic, MO, US, 65738Fall River, MA, US, 02720Salem, NH, US, 03079Rio Rico, AZ, US, 85648Cornwall, ON, CA, K6H 5R6Humansville, MO, US, 65674Deerfield, MI, US, 48445Keokuk, IA, US, 52632Greenfield, MO, US, 65661Fall River, MA, US, 02724Henrietta, MO, US, 64036Newburgh, NY, US, 12550Salem, NH, US, 03079Joplin, MO, US, 64804Windsor Locks, CT, US, 06096-2335Nevada, MO, US, 64772Oakville, ON, CA, L6J 2X1Concord, NH, US, 03301Ozark, MO, US, 65721Joplin, MO, US, 64801Londonderry, NH, US, 03053Lynch Station, VA, US, 24571Taft, CA, US, 93268Maryville, MO, US, 64468Hewlett, NY, US, 11557Seneca, MO, US, 64865Malden, MO, US, 63863Reeds, MO, US, 65737Blackstone, MA, US, 01504-2215Billings, MO, US, 65610Marshall, MO, US, 65340Sardinia, OH, US, 45171Hollister, MO, US, 65672Rawdon, Quebec, CA, J0K 1S0Elk Mound, WI, US, 54739Sedalia, MO, US, 65301Joplin, MO, US, 64801Donnacona, Quebec, CA, G3M 1B5Gravette, AR, US, 72736Lockwood, MO, US, 65682Paw Paw, IL, US, 61353BM, HM 07Charlestown, NH, US, 03603Laforce, Quebec, CA, J0Z 2J0Westover, MD, US, 21871Rice Lake, WI, US, 54868Columbus, KS, US, 66725Ogdensburg, NY, US, 13669Hayhurst, TX, US, 79770Chillicothe, MO, US, 64601Baxter Springs, KS, US, 66713Branson, MO, US, 65616Fall River, MA, US, 02721Minonk, IL, US, 61760Sea Cliff, NY, US, 11579-1926Commerce, OK, US, 74339Gold Canyon, AZ, US, 85118

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The Specialist II, Training is responsible for the end-to-end development, delivery, and evaluation of training programs that enhance the performance and capabilities of customer service representatives. This role ensures training initiatives are aligned with organizational objectives, regulatory requirements, and industry best practices, contributing directly to operational excellence and service quality within the Customer Contact Center.

Accountabilities

+ **Training Program Development:** Design, implement, and continuously improve training curricula for onboarding, skill enhancement, and compliance, utilizing e-learning platforms and automation tools to maximize engagement and accessibility.

+ **Instructional Delivery:** Facilitate training sessions using diverse modalities (in-person, virtual, blended), adapting content and delivery methods to meet the needs of a varied workforce.

+ **Performance Measurement:** Establish and maintain robust metrics to assess training effectiveness, including completion rates, assessment scores, and post-training performance indicators. Analyze data to identify trends, gaps, and opportunities for improvement.

+ **Process Optimization:** Collaborate with cross-functional teams to identify and implement process improvements that support organizational goals, regulatory compliance, and customer satisfaction. Document and report on the impact of process changes.

+ **Stakeholder Engagement:** Prepare and present training outcomes, recommendations, and analytics to leadership and key stakeholders. Serve as a subject matter expert in training methodologies and adult learning principles.

+ **Project Support:** Contribute expertise to special projects related to quality assurance, training, and operational efficiency as assigned by management.

Additional Information

+ This position does not have direct or indirect reports.

+ Physical and environmental demands are minimal; occasional lifting of light objects may be required.

+ The role requires influencing decision-making within the Customer Contact Center through effective training and process improvement initiatives.

Education and Experience

+ Bachelor’s degree or equivalent combination of education and experience.

+ Minimum 3 years’ experience in training design and delivery within a customer service or contact center environment.

+ Demonstrated proficiency with e-learning development tools (e.g., Articulate, LMS platforms) and training automation.

+ Proven ability to evaluate training effectiveness using quantitative and qualitative data.

+ Certifications in e-learning platforms, adult learning principles, or project management are preferred.

+ Strong analytical, communication, and presentation skills.

+ Ability to work independently and collaboratively in a fast-paced, dynamic environment.

What We Offer

As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:

+ Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one

+ Annual bonus and merit increase eligibility

+ Life insurance, and short-term & long-term disability

+ Employee Stock Purchase Program

+ Free Employee Assistance Program & Headspace account

+ 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days

+ Tuition reimbursement, professional development opportunities, & reimbursement for certification costs

+ Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.