• Ticketing Systems Active Directory Consultant

    COOLSOFT (Columbia, SC)


    Ticketing Systems Active Directory Consultant

     

    (Jobs in Columbia, SC)

     

    Requirement id 156699

     

    Job title Consultant

     

    Job location in Columbia, SC

     

    Skills required Desktop Support, Hardware And Software Configuration, Endpoint Administrtion, Ticketing Systems Active Directory

     

    Open Date 16-Jan-2026

     

    Close Date

     

    Job type Contract

     

    Duration 12 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Consultant: Desktop Support, Hardware And Software Configuration, Endpoint Administrtion, Ticketing Systems Active Directory

     

    Start date :2/16/2026

     

    End Date :12 Months from projected start date

     

    Submission deadline :1/23 at 5:00PM EST.

     

    Client Info : SCDOT

    Note:

    * Interview Process: 1 round, virtual (video required)

    * Work Location: Role is fully onsite

    * Candidate location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

    Description:

    Provide technical assistance to departmental personnel in the setup, installation, maintenance and proper usage of desktops, laptops, tablets, printers, scanners, monitors, application software, local area network, and associated equipment for headquarters building under the management of Information Technology Services (ITS).

     

    Manages building laptops, tablets, and workstations using Microsoft Endpoint Configuration Manager (MECM). Confirming the installation is successful by ensuring the BitLocker Key is stored in Active Directory and InTune, and that the Microsoft Endpoint Configuration Manager Client is installed. Ensure that desktops, laptops, and tablets fully check in 2.5 hours after the MECM Task Sequence completes.

     

    Assist with deployment of endpoints and associated devices that make up an end-user setup in the Headquarters building.

     

    Applicants will be required to be onsite for 40 hours a week within the SCDOT Headquarters building to provide IT Support for IT Services Desktop Support Staff. Work week is Monday – Friday (8am – 5pm with a one-hour lunch break).

     

    Requires the exertion of 50 pounds of force occasionally.

     

    Requires the exertion of 20 pounds of force frequently.

    Responsibilities

    Daily Responsibilities

    • Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.

    • Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.

    • Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.

    • Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.

    • Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.

    • Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.

    • Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.

    • Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.

    • Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.

    • Performs other related duties as required.

    Monthly Responsibilities

    • Ensure that all SCDOT Commission back up tablets are connected by patch cable to the NTS Network to receive Patch Tuesday Patches. Login not required.

    • Tablets should be powered on using a power cord and connected by patch cable on the second Friday of each month and remain connected until 12pm the following Wednesday.

    • Login using the local account before shutting the tablet down on the following Wednesday.

    • All iPads should be powered on using the appropriate power cable and charging brick for the same amount of time as the SCDOT Commission tablets. Login not required.

    Required Skills

    • 4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.

    • 4+ years of experience in computer deploy

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 156699 while calling.

     

    EOE Protected Veterans/Disability