• Genesys Engineer

    CTG (Phoenix, AZ)


    **CTG is seeking a Genesys Engineer** – Phoenix, AZ | 12-month contract

    Overview:

    We are looking for a skilled Genesys Engineer to implement, configure, and support Genesys PureEngage contact center solutions. This role focuses on optimizing client contact center operations, configuring framework components, and leveraging reporting tools to improve customer experience.

    Key Skills & Expertise:

    + **Genesys PureEngage** : Framework Layers, Framework Components

    + **Genesys Reporting** : GIM, ICON, Pulse

    + **Genesys ORS, SIP, WDE** configuration and troubleshooting

    + **Programming** : Java and Python

    + **Domain Knowledge** : Banking or financial services contact centers

    + Ability to translate business requirements into scalable technical solutions

    Experience & Education:

    + Proven hands-on experience with Genesys implementations and support

    + Bachelor’s degree in Computer Science, IT, or related field preferred, or equivalent experience

    Why CTG:

    Work with a diverse client base, apply your expertise to real-world contact center challenges, and help optimize operations for maximum efficiency and customer satisfaction.

     

    Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

     

    CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

    To Apply:

    To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **JoAnn Abramo** at **[email protected]** . Kindly forward this to any other interested parties. Thank you!

     

    About CTG

     

    CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

     

    Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.

     

    CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

     

    CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.