• IT Support Specialist

    Adaptive Construction Solutions (Houston, TX)


    IT Support Specialist

     

    Adaptive Construction Solutions - Houston, TX, United States

    Pay & Benefits:

    + $60,000 to $65,000 per year salary plus full benefits package.

    Key Responsibilities:

    + Assist in the creation of technical assistance products, including desk aids, policies, and user guides.

    + Manage IT inventory, including the assignment and collection of equipment to and from staff members.

    + Install and configure hardware and software components, ensuring all systems function smoothly.

    + Provide technical support by researching and answering user questions, troubleshooting issues, and maintaining workstation and network performance.

    + Maintain the organization’s internet connection, monitor the firewall, and keep security tools up to date.

    + Configure operating systems and ensure proper installation of necessary updates and patches.

    + Respond promptly to security or usability concerns, mitigating risks before they impact users.

    + Diagnose and repair damaged hardware, as well as perform system upgrades to enable software compatibility.

    + Install and upgrade antivirus software and other security systems to safeguard the network from threats.

    + Manage user accounts, including adding, removing, or updating logins and passwords.

    + Use security tools to protect the network from unauthorized access, malware, and other threats.

    + Maintain relationships with employees across different departments, supporting their IT needs and offering timely assistance.

    + Utilize a help desk/ticketing system to manage and resolve IT issues efficiently.

    + Ensure employees receive adequate and continuous training on cybersecurity best practices.

    + Manage the IT components of new employee onboarding processes, including setting up equipment and user accounts.

    Qualifications & Skills:

    + Strong problem-solving and analytical skills.

    + Excellent interpersonal and customer service skills, with the ability to explain technical concepts to non-technical users.

    + Strong verbal and written communication skills.

    + Proficient in troubleshooting computer systems, hardware, and software.

    + Familiarity with local area network (LAN) configurations and switch management.

    + Knowledge of security tools and practices, such as antivirus software and firewalls.

    + Experience using help desk/ticketing systems is a plus.

    + Ability to work collaboratively in a team and independently when necessary.

     

    Posted On: Friday, January 16, 2026