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The Paging and Communication team is hiring a full‑time Telephone Operator!

This is a night‑shift position with two scheduling options:

+ Four 10‑hour shifts from 9:00 PM to 7:00 AM

+ or five 8‑hour shifts from 11:00 PM to 7:00 AM

The role includes working every other weekend, and candidates must be willing to cover any shift as needed.

We're looking for someone who is reliable, comfortable with technology, and able to work well with others.

Purpose:

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergencies.

Responsibilities:

+ May train new operators.

+ May be required to do system data entry on request.

+ Provide service to multiple answering service clients utilizing individualized protocols.

+ Process appropriate emergency code or STAT page.

+ Initiate voice pages when required.

+ Provide physician-on-call information to requesting individuals.

+ Use required phrasing at all times when answering telephone calls.

+ Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

+ Determine the caller's requirements (extension desired, information requested, etc.) and transfer the call.

+ Provide a status report on any page in progress to the individual requesting the page.The schedule is night shift, 9:00 PM - 7:00 AM, and is working every other weekend.

Purpose:

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergencies.

Responsibilities:

+ May train new operators.

+ May be required to do system data entry on request.

+ Provide service to multiple answering service clients utilizing individualized protocols.

+ Process appropriate emergency code or STAT page.

+ Initiate voice pages when required.

+ Provide physician-on-call information to requesting individuals.

+ Use required phrasing at all times when answering telephone calls.

+ Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

+ Determine the caller's requirements (extension desired, information requested, etc.) and transfer the call.

+ Provide a status report on any page in progress to the individual requesting the page.

+ High School Diploma or GED required.

+ 1 year of experience answering and processing calls through an automated phone system or 1 year of customer service experience.

+ Must be able to work all shifts, 7 days a week.

+ Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran