• Intern - Customer Care Analyst (Costa Mesa)

    Brookfield Properties (Costa Mesa, CA)


    Location

     

    Costa Mesa - 3200 Park Center Drive, Suite 1000

     

    Business

     

    At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

     

    If you're ready to be a part of our team, we encourage you to apply.

    Job Description

    Your Team

     

    Brookfield Residential’ s Summer Internship Program is designed to provide students with a unique opportunity to learn, grow, and contribute to the success of our projects and operations. This internship program is open to highly motivated and driven students who are eager to explore the development and residential real estate industry, gain practical experience, and make meaningful contributions to our team. The Summer Internship Program will begin on May 25, 2026 US and conclude on August 14, 2025 US.

     

    Your Key Deliverables

     

    This internship will primarily support the Southern California Brookfield Residential Customer Care team. The intern will gain hands-on exposure to day-to-day customer care operations, learning how service, quality, and homeowner experience are managed across active communities. The role will focus on :

     

    + Observing existing workflows

    + Analyzing operational data

    + A ssisting with the evaluation and improvement of reporting processes

    + Working with spreadsheets and developing/refining pivot tables

    + Explore opportunities to enhance reporting efficiency and insights through the use of AI-enabled tools

    Must Haves

    + Currently enrolled in a Bachelor's or Master's program in a related field (e.g., Construction Management, Business, Business Analytics, Architecture, Engineering, Urban Planning, Data Analytics, or a related field with a strong interest in operational reporting and process improvement).

    + Strong analytical and problem-solving skills.

    + AI and technology aptitude.

    + Excellent communication and interpersonal skills.

    + Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

    + A keen interest in real estate, development, and customer care/experience.

    + Self-motivated, eager to learn, and a strong team player.

    + A positive and can-do attitude.

    + Ability to work 40 hours per week Monday – Friday.

    + Must possess reliable transportation.

    + Willingness to commute to different Communities/Job Sites in Los Angeles, Orange, and San Bernardino Counties.

    Benefits

    + Hands-on experience in a real estate new home development and customer care environment.

    + Mentorship from industry professionals.

    + Exposure to diverse projects and challenges.

    + Networking opportunities within the new home building industry.

    + Competitive compensation for the internship duration.

    + Potential for future career opportunities within Brookfield Residential.

    #BRP

    #LI-AC1

    Brookfield Residential participates in the E-Verify process (https://www.e-verify.gov/) to confirm the eligibility of candidates to work in the United States.

     

    We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

     

    At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 670 locations, 1500+ buildings and over 275 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.