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Victim Services Unit Volunteer Coordinator

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Victim Services Unit Volunteer Coordinator

Salary

$51,500.80 - $72,488.00 Annually

Location

City of Reno, NV

Job Type

Full-Time Regular

Job Number

592526

Department

Police

Opening Date

01/16/2026

Closing Date

2/1/2026 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

Description

Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home.

The ideal candidate in this position will develop, implement, and maintain volunteer and intern programs within the Victim Services Unit (VSU) of the Police Department. They will be responsible for recruiting, screening, and placing volunteers and college interns; developing and delivering orientation and training; coordinating schedules and assignments; and maintaining accurate program records to ensure smooth, consistent program operations. The position also collaborates with internal staff and external agencies to support program goals and provides administrative support for volunteer program activities and related VSU functions.

We currently have one vacancy in the Reno Police Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This isbothan internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

+ Coordinates, plans, organizes, and maintains the day-to-day operations of the VSU Outreach Program.

+ Develops and implements the process for solicitation, identification and selection of volunteers and college interns for the program; refers to qualified applicants for background investigation.

+ Schedules, coordinates, and conducts orientation and training of volunteers and college interns.

+ Assists in assembling and preparing the annual budget for the assigned area, monitors expenditures against budget.

+ Plans, organizes, coordinates, and participates in volunteer recognition programs and special events for crime victim awareness.

+ Prepares informational and educational materials and plan and implement outreach to inform and educate potential volunteers and college interns regarding opportunities and requirements.

+ Introduces volunteers and interns to the department and specifics of the program; provides ongoing information regarding policies, procedures and regulations; conducts informational training sessions regularly.

+ Reviews performance evaluations and/or complaints concerning volunteers and college interns; assists in counseling or providing additional training as necessary.

+ Recommends and participates in the implementation of goals and objectives; establishes schedules and methods for providing volunteer services; provides outreach and education; develops and implements policies and procedures.

+ Researches information, prepares materials, and makes presentations to various educational, civic, business, government and service groups regarding the Victim Services Unit and issues relating to victimization.

+ Attends and participates in a variety of boards, commissions, committees and professional group meetings; prepares and presents staff reports and other necessary correspondence.

+ Maintains accurate and complete records, information, and files; monitors, reviews, and evaluates activities such as monthly, quarterly and annual reports.

+ Prepares and distributes quarterly newsletter for the Victim Services Unit; collects relevant features, photographs, data and other information.

+ Creates a regular publishing schedule for Victim Services Unit social media content; ensures announcements, training opportunities, links to newsletter, and awareness activities are posted to the appropriate department sites.

+ Provides responsible staff assistance to the Police Department as needed and related to the assigned area of responsibility.

+ Performs other duties as required.

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application.

Combinations of relevant work experience and education that are equivalent to the following are acceptable.*

Education:

Graduation from high school or equivalent.

Experience:

Two years of verifiable or paid experience with a public or community-based service organization in program development or administration which has included experience coordinating, supervising or training paid or unpaid staff. Experience working with individuals in social services, counseling or other related fields.

Substitution:

One year of college education (thirty credits of college-level coursework) in public or business administration, marketing, public relations, a social or behavioral science, or a closely related field may be substituted for one year of experience.

Licenses and Certifications:

Must possess a valid driver's license or otherwise demonstrate the ability to independently get to and from multiple work locations as required.

Bilingual candidates are strongly encouraged to apply.

Supplemental Information

To Apply:

Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by February 1, 2026, at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to submit an online application include: the Reno City Hall - 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities.

If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.

Application Preparation:

A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.

Examination Process:

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which includes a Cognitive Abilities Test and an Employee Personality Profile; along with a Training and Experience evaluation (T&E) weighted as follows:

Training & Experience Evaluation (T&E) = 80%

Cognitive Abilities Test = 20%

Employee Personality Profile = Informational purposes only

Online Assessment Details:

Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on February 1, 2026 .Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity.All assessments must be completed within the designated testing window to move forward in the hiring process.

Training and Experience Evaluation (T&E) Details:

The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked"QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.

+ Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.

+ Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.

+ In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.

+ Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.

+ "See Resume" or "See above," etc., are not qualifying responses and will not be considered.

+ Changes or corrections to your responses cannot be made once your application packet has been submitted.

+ TIP:It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven’t opted in before, the option will appear before you submit your application. If you’ve previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile .

Testing Accommodation:

We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing theAccommodation Request Form (https://forms.office.com/g/wTdNZh4Aih) by the closing date of this announcement. All requests will be handled with confidentiality and respect.

Employee/Veteran Preference in the Event of Tie Scores:

Open Competitive Examination (Rule VII, Section 7):

In the event of tie scores, candidates will be provided a rank preference in the following order:

+ City of Reno classified employees who are veterans

+ City of Reno classified employees who are not veterans

+ City of Reno non-classified employees and external candidates who are veterans

This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.

Promotional Examinations (Rule VIII, Section 7):

If two or more employees earn the same final score (including seniority points), veterans’ preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.

Seniority Points:

Seniority Credit (Rule VIII, Section 9):

Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.

Appointment and Certification:

Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Questions and Updates:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or [email protected] .

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Please use thisHealth and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

01

Minimum Qualification Review

The following questions are a required part of your application for this position. Your answers will be used to assist the Civil Service Commission in evaluating your related work experience and education to determine that you meet the minimum qualifications for this position as listed on the job posting.

All information provided in your answers must be included for verification in the work experience section of your application and may be substantiated further by the City of Reno. Failure to provide a truthful response to all questions will be grounds for disqualification and you will not be considered further in the hiring process for this position.

By checking "I understand", you certify that you have read and agree to the above statement.

+ I understand

02

Are you a current classified City of Reno employee?

+ Yes

+ No

03

Do you have a valid driver's license?

+ Yes

+ No

04

Which of the following best describes your highest level of qualifying education?

+ High school diploma or equivalent

+ One year (30 semester/45 quarter hours) of college-level coursework in Public or Business Administration, Marketing, Public Relations, or a Social or Behavioral Science

+ One year (30 semester/45 quarter hours) of college-level coursework in a closely related field

+ Two years (60 semester/90 quarter hours) of college-level coursework in Public or Business Administration, Marketing, Public Relations, or a Social or Behavioral Science

+ Two years (60 semester/90 quarter hours) of college-level coursework in a closely related field

+ Three years (90 semester/135 quarter hours) of college-level coursework in Public or Business Administration, Marketing, Public Relations, or a Social or Behavioral Science

+ Three years (90 semester/135 quarter hours) of college-level coursework in a closely related field

+ Four years (120 semester/180 quarter hours) or more of college-level coursework in Public or Business Administration, Marketing, Public Relations, or a Social or Behavioral Science

+ Four years (120 semester/180 quarter hours) or more of college-level coursework in a closely related field

+ None of the above

05

Only answer this question if your course work is in another closely related field to this position.

How has your course work prepared you to perform the work of this position?

06

In order for your education to be considered in meeting the minimum qualifications and/or to get credit for your education as part of the assessment process, you must attach a copy of your diploma or unofficial transcripts to your application.

Applications submitted without this required documentation will still be considered but without regard to attained education and may be rejected if the required relevant work experience is not apparent.

Have you attached verifiable documentation in the form of a college diploma or unofficial transcripts to your application?

+ Yes

+ No

07

Which of the following best describes your qualifying paid work experience in program development or administration, including experience coordinating, supervising, or training paid or unpaid staff?

+ I don't have any experience in this area

+ I have less than one year of experience in program development or administration, including coordinating, supervising, or training staff.

+ I have one year but less than two years of experience in program development or administration, including coordinating, supervising, or training staff.

+ I have two years but less than three years of experience in program development or administration, including coordinating, supervising, or training staff.

+ I have three years but less than four years of experience in program development or administration, including coordinating, supervising, or training staff.

+ I have four years or more of experience in program development or administration, including coordinating, supervising, or training staff.

08

Provide a list of employers where you gained your qualifying paid work experience from the work experience section of your application. Include the name of the employer, your title, the amount of time you worked in the position (full-time equivalent), the work you performed and your level of responsibility.

This information must be provided in order to continue in the screening process,"See Resume" or "See Application" as a response may be grounds for disqualification.

09

Does your relevant paid work experience include at least one year or more in a public sector or not-for-profit organization, such as a city, county, or public university?

+ Yes

+ No

10

Training and Experience Evaluation

The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.

Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.

Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge?

+ Yes

+ No

11

Select all of the following tasks you have performed for at least six months as part of your routine job responsibilities

+ Prepared and delivered presentations to community groups, civic organizations, or professional audiences

+ Explained program services, procedures, or eligibility requirements to the public

+ Communicated sensitive or complex information to individuals in stressful situations (e.g., victims, families)

+ Responded to inquiries from the public or partner organizations regarding services, requirements, or program processes

12

Select all of the program management tasks you have performed for at least six months as part of your routine job responsibilities.

+ Coordinated day-to-day operations of a program

+ Developed program goals, objectives, or work plans

+ Developed & implemented program policies, procedures, and/or service delivery methods

+ Prepared reports (monthly, quarterly, annual) to track program activity and evaluate program effectiveness

+ Maintained accurate and complete program records, files, and documentation

+ Assisted in preparing and administering the annual program budget

+ Monitored expenditures against the budget

13

In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).

14

Select all of the outreach and program communications tasks you have performed for at least six months year as part of your routine job responsibilities

+ Conducted outreach to educational organizations to support recruitment efforts

+ Built partnerships with business, professional, or community-based organizations to support program goals

+ Coordinated with government agencies or public-sector organizations to share program information and connect services

+ Designed and distributed informational materials (flyers, brochures, posters, outreach packets) regarding training opportunities and program activities

+ Created content related to awareness events, volunteer opportunities, training or services

+ Tracked event attendance and participation to support program reporting and follow-up

15

How many years of experience do you have in volunteer or intern recruitment, selection, onboarding, and retention?

+ I do not have any experience in this area

+ Less than one year

+ One year but less than two years

+ Two years but less than three years

+ Three years but less than four years

+ Four years but less than five years

+ Five years or more

16

In order to receive credit for your experience in the previous question, please provide a list of employers where you gained your qualifying paid work experience from the work experience section of your application. Include the name of the employer, your title, the amount of time you worked in the position (full-time equivalent), the work you performed and your level of responsibility.

17

How many years of experience do you have conducting orientation and /or training sessions?

+ I do not have any experience in this area

+ Less than one year

+ One year but less than two years

+ Two years but less than three years

+ Three years but less than four years

+ Four years but less than five years

+ Five years or more

18

In order to receive credit for your experience in the previous question, please provide a list of employers where you gained your qualifying paid work experience from the work experience section of your application. Include the name of the employer, your title, the amount of time you worked in the position (full-time equivalent), the work you performed and your level of responsibility.

19

Select all of the performance evaluation tasks you have performed for at least six months as part of your routine job responsibilities

+ Monitored volunteer/intern performance and adherence to program expectations

+ Documented performance concerns and communicated them through appropriate channels

+ Reviewed evaluations, feedback and/or complaints to identify additional training or support needs

+ Assisted in counseling individuals to correct performance or conduct issues

+ Planned or coordinated volunteer recognition events

20

Describe a time in your most recent role when you managed multiple competing priorities and managed your workload independently to ensure all tasks were completed accurately and on time. Note: the proper use of grammar, punctuation, spelling, etc. and standard writing principles will be evaluated.

21

Select all of the following software programs you have utilized as a routine part of your work responsibilities for at least one year or more

+ Microsoft applications (Word, Excel, PowerPoint)

+ Civicore

+ Tiburon

+ Zoom

+ Other

22

Please list any other software systems you have routinely used as part of your work responsibilities for at least one year or more.

Required Question

Employer

City of Reno

Address

PO Box 1900Reno, Nevada, 89505

Phone

(775) 334-2223

Website

http://www.reno.gov/jobs

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