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Job Description

Dover Fueling Systems, a global leader in fuel dispensing, payment processing and point of sale technology, is seeking a Sales Support Specialist. The Sales Support Specialist is responsible for performing a wide range of sales support functions with some complexity, including guiding customers through order needs, and validating that product numbers, discounts and prices are accurate. They update customer records and communicate details of orders, inquiries and deliveries to representatives and sales managers. They also keep sales team members informed of any problems or issues that customers might raise during an email or sales call, such as late deliveries or quality defects.

This position will aid in supporting, identifying, developing, and communicating sales account needs for the department, and supports company plans for growth through various channels in the retail fuel industry. This position reports to the Manager of Sales Support.

What You’ll Do:

• Responsible for providing initial response and subsequent follow-ups to the customer’s emails and phone calls.

• Primary support for customers placing orders and requesting changes through Dover processes.

• Work closely with Sales Managers and Customers with quotations, price exceptions, delivery methods, graphic requests, and quote conversions.

• Guiding customers through product choices based on site requirements.

• Responsible for implementing, tracking, and documenting customer claim requests for missing, damaged, or incorrectly shipped items.

• Develop a thorough understanding of systemic ordering tools and product literature location and dissemination for order entry and customer response activities.

• Assist the sales team with minimal reporting requests to identify trends and volumes within various regions or channels.

• General communication with Sales managers regarding outstanding items requiring their attention or assistance.

• Communicate order details to Sales managers and customers from acknowledgement to delivery.

• Cross collaborates with other departments to meet or exceed customer expectations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

MUST HAVES:

- Data Entry Experience

- Excellent verbal and written communication skills.

- A strong ability to multitask and handle high-pressure situations.

- Adept at handling high call volumes/emails. **What You’ll Do:**

• Responsible for providing initial response and subsequent follow-ups to the customer’s emails and phone calls.

• Primary support for customers placing orders and requesting changes through Dover processes.

• Work closely with Sales Managers and Customers with quotations, price exceptions, delivery methods, graphic requests, and quote conversions.

• Guiding customers through product choices based on site requirements.

• Responsible for implementing, tracking, and documenting customer claim requests for missing, damaged, or incorrectly shipped items.

• Develop a thorough understanding of systemic ordering tools and product literature location and dissemination for order entry and customer response activities.

• Assist the sales team with minimal reporting requests to identify trends and volumes within various regions or channels.

• General communication with Sales managers regarding outstanding items requiring their attention or assistance.

• Communicate order details to Sales managers and customers from acknowledgement to delivery.

• Cross collaborates with other departments to meet or exceed customer expectations.