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Job Description

The Business Analyst will serve as the primary bridge between stakeholders, developers, and QA to ensure clear communication, accurate requirements, and smooth delivery of technology projects across Salesforce, MuleSoft, and AI platforms. This role gathers and documents business needs, translates them into well defined user stories, supports testing and acceptance criteria, maintains process documentation, and participates in Agile ceremonies to keep projects aligned and moving forward. The analyst will also help shape solutions, map dependencies, create user enablement materials, and use generative AI tools to streamline documentation and analysis while driving continuous improvement across teams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 3+ years of Business Analyst experience with strong user story writing

• Hands on Agile/Scrum experience

• Proven ability to gather, analyze, and document requirements

• Experience using Jira or similar Agile tools

• Excellent communication and documentation skills

• Strong attention to detail and ability to clarify ambiguous requirements • Salesforce knowledge: Understanding of Salesforce objects, data model, configuration, and development lifecycle.

• MuleSoft experience: Familiarity with integration concepts, APIs, and MuleSoft platform capabilities.

• AI project experience: Experience supporting AI or machine learning initiatives and understanding of AI implementation considerations.

• GenAI fluency: Comfort using generative AI tools (ChatGPT, Claude, etc.) to streamline documentation and analysis.

• Technical documentation tools: Experience with Confluence, Lucidchart, or similar tools for process mapping and documentation.

• Salesforce DevOps familiarity: Awareness of tools like Gearset or similar deployment and change management platforms.