"Alerted.org

Job Description

Job Overview:

The Field Service Operations Coordinator will serve as a key liaison between customers, field technicians, and internal engineering teams. This role ensures timely resolution of technical issues, coordinates field validation projects, and manages administrative tasks to support efficient service delivery.

Position Responsibilities:

Day-to-Day Administrative Duties:

Provide support for Level 1 and Level 2 Call Center operations.

Coordinate field validation projects and ensure compliance with standards.

Manage site selection and approval processes for installations.

Schedule installations and coordinate with Authorized Service Organizations (ASOs).

Conduct customer follow-ups to ensure satisfaction and issue resolution.

Review, analyze, and resolve service tickets or escalate to engineering as needed.

Monitor ticket progress and escalate issues promptly to maintain SLAs.

Perform data analysis to identify trends and improve service processes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Technical Background & Experience:

Candidates should possess prior experience in fuel dispenser service or related technical roles. Examples include:

Wayne ASO Technician

Gilbarco ASC Technician

Bennet Service Technician

Certified Wayne/Gilbarco/Bennet Service Technician

Fuel Dispenser Technician

Qualifications

High school diploma or equivalent; technical certifications preferred.

3+ years of experience in fuel dispenser service or related technical field.

Proficiency in Microsoft Office Suite and service management tools.

Strong problem-solving and analytical skills. Preferred Skills:

Strong understanding of fuel dispenser systems and components.

Ability to troubleshoot and escalate technical issues effectively.

Familiarity with service ticketing systems and escalation workflows.

Excellent organizational and communication skills for coordinating multiple stakeholders.