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Job Description

EM Job Description:

70%: Perform Design Tool entry, work management system and general support to Designers and management of system queues

• Enters projects as requested into the work management system using Designer field notes, templates, and/or Expert Designer or other methods.

• Applies standard designs to lower complexity corrective maintenance work, follow-up work, and/or other routine program work.

• Assists the Designers with general work order preparations, particularly for overhead and underground revenue work, major projects and other maintenance / program work.

• Work order creation based on assistance from designers

• Copies/translate sketches/notes from Designers into appropriate format for attached construction prints on work orders in the work management system (eg. Residential, small commercial and lighting).

• Also completes work orders that do not require a field visit or guidance from a Designer. (eg temp services)

• Verifies/completes the dependencies in the work management system prior to releasing job(s).

• Assists Designer with updating work management system for status, project comments, or customer comments and contact information.

20%: Communicates and coordinates with internal/external customers

• Performs customer call as requested for various work management system tasks and coordinates with responsible parties regarding right-of-way, site ready, schedule, re-schedules, CIAC, invoices, site delivery.

• Compiles, reviews, and prints reports from work management system as needed

• Contacts customers to confirm project details and schedules (depending on Enable)

• Assists in managing communications for Designers such as creation/scheduling of customer outages and letters, manually generated invoices (CIAC), and other general communications with customers as necessary.

• Communicate, coordinate, and develop solutions for a broad range of requests between Designers and Schedulers, C&M Specialists, and others as needed (Ex. Phone number lookup to in-depth work management/design tool changes).

• Reports job status details to Designers, C&M Specialist, and/or contract construction crews as needed.

• Demonstrates excellent customer skills

• Possesses effective written and verbal communication and interpersonal skills

• Collaborates effectively in a team environment

• Demonstrates proficiency in Microsoft Office suite

• Exhibits flexibility and dependability during storm events and regular work

• Effectively manages stressful situations

• Demonstrated proficiency in computer-based work management systems

• Knowledgeable of E&CP processes, work management system, and related computer applications

• Experience using computer-based drawing tools

5%: Handles customer information system inquiries and centralized group requests

• To and from requests from call center representatives

• Supports designer with obtaining information out of customer information systems

5%: Engagement/Safety and other

• Prepares for and provides storm support as needed

• Supports Human Performance safety culture through active participation in safety meetings

• Follows ergonomics and office safety guidelines

• Supports corporate initiatives

• Demonstrates a commitment to continuous learning and development

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Work Management Expertise: Proven experience creating and managing work orders in utility work management systems.

Design & Technical Skills: Familiarity with electric utility design processes and proficiency in computer-based design tools (e.g., AutoCAD, GIS).

Customer Coordination: Strong ability to manage customer communications and coordinate across internal teams.

Technology Proficiency: Advanced Microsoft Office skills and adaptability to multiple digital platforms.

Soft Skills & Behavioral Competencies: Excellent communication, organizational skills, flexibility during storm events, and commitment to safety.

Experience: Minimum 2+ years in utility, engineering, or construction support roles with hands-on design and work order preparation.