• Top Secret Desktop Support Analyst

    Insight Global (Linthicum Heights, MD)


    Job Description

    An employer is looking for a TS Desktop Support Admin to sit in Linthicum Height, MD. In this role, you will provide advanced desktop support for Windows environments, focusing on troubleshooting complex integration issues involving networks, servers, and peripherals. You will manage Active Directory tasks, imaging processes, and ticket resolution through Remedy, while delivering exceptional customer service. Daily responsibilities include supporting Microsoft Office Suite applications, remote desktop sessions, and mobile devices, as well as ensuring compliance with security and certification requirements. You will collaborate with internal teams to maintain seamless operations and resolve technical challenges efficiently.

    Compensation:

    $40/hr to $45/hr.

     

    Exact compensation may vary based on several factors, including skills, experience, and education.

     

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Active TS with ability to get SCI

    IAT 8570 Certification: SecurityCE Certification: Windows 11 Certification (must be obtained within 1 week of hire)

    Education: B.A./B.S. or equivalent work experience and 5+ years in desktop support

     

    Demonstrated ability to troubleshoot Level 2/3 Windows desktop issues related to network, server, and peripherals

     

    Strong customer experience/service orientation HDI Certification

     

    Experience with: ,Active Role Server (ARS) / Active Directory administration, PxE Imaging, Microsoft Office Suite M365 (Outlook & Teams), Remedy Ticket Tracking System, Remote desktop control/support, iPhone/Mobile Device support