• SRE Analyst - INTL Colombia

    Insight Global (Watterson Park, KY)


    Job Description

    A client is seeking a remote SRE/Impact Analyst for a contract role based in Colombia. This employee will join a team of other analysts whose main responsibilities are to track incidents and alerts as they impact the company's infrastructure. This role is crucial for the organization as it will track outages for their restaurants that would impact overall customer experience. An example of an outage would be if customers were not able to complete credit card payments which would be a major outage and effect business operations. When outages or incidents occur, this individual will be responsible for verifying the issue is real and coordinating appropriate individuals on a conference call to resolve the outage/incident. An ideal candidate for this position will have worked in a help desk/service desk environment and has past experience supporting an ecommerce or store environment while working tickets. Strong communication - written and verbal are required for this position give the visibility within the organization.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Experience working in an e-commerce environment or for a restaurant company where they were in a technology position

     

    Service desk/help desk experience

     

    Experience working with an observability tool (Datadog, Dynatrace, SolarWinds, Grafana Cloud, Splunk)

    Ticket experience

    Strong communication skills

     

    Knowledge of cloud based tools

     

    Able to work on-call (1/month) Familiarity with AI tools

     

    Automation knowledge

     

    Knowledge of observability - able to track false positive alerts

     

    Datadog - cloud monitoring tool