• Information Technology Specialist with ServiceNow…

    MSys Inc. (Bloomington, IL)


    ** Webcam interview; *** Long term project ***Linkedin Must***Onsite **

    Job Description:

    Lead Cross Functional Services for infra core platforms compute storage backup virtualization DR under Gov CIS Own standards capacity resilience and automation roadmap Collaborate with TOC EUC and Delivery Managers to assure platform reliability.

    Key Responsibilities:

    + Define platform standards and patch calendars drive CAB planning and approvals.

    + Own capacity resilience dashboards ensure DR readiness and failover testing.

    + Lead RCA problem elimination for platform incidents maintains reliability scorecards.

    + Champion automation Power Shell Python Ansible and documentation excellence.

    + Adhere to ITIL processes Incident Request Change Problem and CIS governance.

    + Maintain documentation quality runbooks SOPs KEDB and diagrams.

    + Drive automation and reporting promote continuous improvement and knowledge sharing.

     

    Tools Platforms Required: ServiceNow client equivalent acceptable.