• Customer Service Representative - Controls

    OTTO Engineering (Carpentersville, IL)


    Customer Service Representative - Controls

    OTTO's opportunity:

    Our Customer Service Representative is responsible for handling customer inquiries via phone, mail and fax.

    Specifically, the Customer Service Representative will:

    + Process customer orders with efficiency and accuracy

    + Promptly respond to customer requests for quotation for standard, catalog product

    + Coordinate customer requests to return product, issue and maintain Return Merchandise Authorizations

    + Answer phone calls from the customer service multi-line

    + Reply to customer inquiries within a timely manner

    + Take initiative to proactively investigate and resolve customer issues, including customer complaints and product expediting

    + Collaborate with other internal departments to ensure customer needs are fulfilled

    + Responsible for updating and maintaining customer records in computer

    + Assist with other related duties as required or assigned

    What you'll need to bring to the table:

    + High school diploma or equivalent

    + 1-3 years customer service experience

    + Must be capable of keeping a neat and organized work area

    + Experience with ERP System and Microsoft Office preferred

    + Strong oral and written communication skills; personable and comfortable interacting with customers

    + Requires self-motivation and ability to complete projects with strict guidelines

    + Positive attitude and works well within a team environment

    + Strong problem-solving skills

    + Ability to manage and prioritize several tasks

    + Detail oriented with strong background in proofreading

    + Availability for nonstandard or extended work schedule

    What OTTO offers for this specific position:

    The hiring range listed in this posting is what we, in good faith, anticipate relying on when confirming an hourly rate for this position; exceptions may be considered for highly experienced candidates with multiple years of at-level experience.

     

    + Target hourly hiring range: $18.00 per hour

    + Profit Sharing Bonus - OTTO believes that it's fair to share the profits that the employees help to make; profit sharing is distributed to employees twice a year. OTTO's profit sharing plan is paid at the discretion of the company and is not a guaranteed bonus or any part of a compensation plan.

    + Vacation: five days after 30 days of employment and 80 hours at 1 year - vacation time is earned on the anniversary date.

    OTTO's Benefits:

    Health:

    Medical Insurance-

     

    + HMO Plan

    + Standard PPO Plan

    + Enhanced PPO Plan

    + High Deducible PPO Plan

    + FSA, LFSA, and HSA

     

    Dental Insurance-

     

    + Base Plan

    + Buy-Up Plan

     

    Vision Insurance

     

    401(k) with a company match

    Life insurance:

    + Life/AD&D

    + Voluntary Life/AD&D

    + Short-Term Disability

    + Long-Term Disability

    10 paid holidays

     

    Company picnic

     

    Holiday party

     

    AND numerous OTTO celebrations throughout the year!

     

    To review all of OTTO's available opportunities,

    please visit our career page by clicking on the link below:

    https://otto-engineering-inc.breezy.hr/

     

    OTTO Engineering is an Equal Opportunity Employer: Disability/Veteran

     

    Federal Notices

     

    Federal EEOC - Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)

     

    NLRB Notice (https://www.nlrb.gov/sites/default/files/attachments/pages/node-251/employee-rights-under-the-nlra-poster-two-page-85-x-11-version-pdf-2022.pdf)

     

    E-Verify (https://8765373.fs1.hubspotusercontent-na1.net/hubfs/8765373/HR/E-Verify\_Participation\_Poster%20(002).pdf)

    Request for Assistance / Reasonable Accommodation:

    If you are a qualified individual with a disability or a disabled veteran, please let us know if you require a reasonable accommodation to complete any part of the online application process. You may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

     

    If you need an alternative method for applying, please contact OTTO Engineering via telephone at 847-428-7171 or email at HRDepartment @ ottoexcellence.com

     

    These contact tools may be used only by individuals with a disability for accommodation requests; please do not inquire as to the status of an application.

     

    OTTO Engineering does not accept unsolicited resumes from third party recruiters, agencies, or similar organizations; any submissions will not be honored.