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Eligibility Representative I

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Eligibility Representative I

Salary

$43,510.00 - $56,563.00 Annually

Location

100 Mack Avenue, MI

Job Type

Certified-Regular Civil Service

Job Number

20253081061

Department

Dept of Transportation

Opening Date

01/16/2026

Bargaining Unit

9175-Transportation NonUnion

+ Description

+ Benefits

+ Questions

Description

Under general supervision, the Eligibility Representative I is responsible for performing recurring eligibility determinations for Americans with Disability Act (ADA) transportation services.

Examples of Duties

+ Receive electronic and paper documentation applications for ADA transportation service and ensure that applicable systems are updated in an accurate and timely manner.

+ Interview and/or screen clients in-person and by phone to explain eligibility requirement and assist clients with the application process.

+ Maintain determination log sheets and prepare eligibility reports using paratransit software.

+ Maintain electronic and hard copy files for each rider requesting ADA eligibility.

+ Answer inquiries from riders and the public regarding the operations, procedures, and policies of paratransit services.

+ Mail out applications and registration forms to prospective riders and/or agencies.

+ Assist with maintaining enrollment spreadsheets for tracking and statistical purposes.

+ Process and file reports and related documents.

+ Assume the role of an Eligibility Representative II, as needed

Minimum Qualifications

+ High School Diploma or G. E. D. (General Educational Development) equivalent.

+ Minimum of one (1) year of experience in determining ADA eligibility or a related field.

Qualifications (preferred):

+ Experience working in a paratransit environment.

Supplemental Information

Evaluation Plan

+ Interview: 70%

+ Evaluation of Training, Experience & Personal Qualifications: 30%

+ Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

+ Veteran Points: 0 – 15 points

+ Detroit Residency Credit: 15 points

EMPLOYMENT BENEFITS

The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:

HEALTH

+ Medical - Eligible for hospital, surgical, and prescription drug benefits.

+ Dental

+ Vision

INSURANCE

+ Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.

+ Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

PAID TIME OFF

+ Sick Leave

+ Vacation

+ Holidays

OTHER LEAVE BENEFITS

The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,

RETIREMENT BENEFITS

City Employees Retirement System

As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:

• Completion of thirty (30) years of service;

- At age sixty (60) if you have at least ten (10) years of service, or

- At age sixty-five (65) with eight (8) years of service.

• In the event of disability, other eligibility rules apply);

- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;

• Employees are vested after ten (10) years of service, regardless of age.

ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.

01

Please indicate the number of years of experience determining ADA eligibility or a related field you possess:. Please note: work experience must be listed on application.

+ No Experience

+ 0 Months - up to 6 Months

+ 6 Months - up to 12 Months

+ 1 Year - up to 2 Years

+ 2 Years - 3 Years

+ 3+ Years

02

Please indicate your highest level of education completed

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

+ PhD/J.D.

+ No Education experience

03

Please indicate the areas in which you have documented knowledge and/or experience.

+ Knowledge of Americans with Disabilities Act (ADA) and paratransit rules and regulations.

+ Skill in the use of personal computers and common office software

+ Maintain accurate and complete records

+ Interact with disabled customers, elderly, and other vulnerable populations

04

This position requires a flexible schedule to ensure we meet our operational needs. Are you available and willing to work your assigned shifts, which may include evenings, weekends, and holidays as required?

+ Yes

+ No

Required Question

Employer

City of Detroit

Address

Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226

Website

http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job

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