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Position Summary:

Bush Hog is one of the most recognized and successful names in the Agricultural Market. Technical Service Representative II is a key position in the Company and will support and contribute to the company goals of profitability, return on investment, inventory turnover, and accident prevention. The Technical Service Representative II, under moderate supervision, provides technical information, assembly and operating instructions concerning product and parts with customers, dealers, staff, vendors, and others to determine source of trouble and take corrective action. Assist in identifying accurate model and part numbers, troubleshooting, and problem resolution regarding product performance.

Core Competencies for this position include:

+ Learning

+ People Relations

+ Communication

+ Position/Tech Knowledge

+ Results Driven

Essential Functions of the Job:

+ Focus, communicate, encourage and contribute to safety in all aspects of the job and all company meetings

+ Responds to telephone inquiries concerning product performance in a professional, courteous and timely manner demonstrating a commitment to high customer relations

+ Provides advanced technical service assistance on shortages and shipping problems for whole goods, tractors, and parts

+ Provide advanced technical advice and assists customers on operational, mechanical and repair of products/components by identifying make and model of unit and analyzing performance problems(s). Resolves issues by determining appropriate part/part numbers and corrective action needed. Assists in ordering parts

+ Customize and review operator manuals, Bill of Materials, picklists, parts books, and maintenance instructions. Assists in writing technical manuals for new and existing equipment

+ Follows through on problem resolution by maintaining contact with customer/dealer ensuring accurate service and repairs have been completed

+ Visually inspects and/or disassembles parts/whole goods to determine problems

+ May enter warranty registration cards and process warranty claims

+ Assists in field test/research testing and troubleshooting of new proto-type equipment

+ Provide technical support at Trade Shows as needed

+ Perform all duties as assigned by Supervisor

Knowledge, Skills and Abilities (KSA’s):

+ Moderate understanding of hydraulics/hydraulic systems and exceptional mechanical aptitude/ability required. Troubleshooting and diagnostic ability required

+ Able to read and understand Bill of Materials, blueprints, electrical and hydraulic schematics, parts/operating manuals and mounting instructions

+ Excellent communication skills, both verbal and written. Text writing skills are essential

+ Good customer service skills including telephone etiquette, filing, and ability to use standard office equipment

+ Able to use computers and be familiar with all Microsoft software

+ Able to reason and use good judgment

+ Able to organize and prioritize work

+ Able to meet deadlines and work under pressure

+ Able to initiate projects without supervision

+ Able to work overtime as needed to complete assignments

+ Able to travel overnight as required

Education and Experience:

+ High school diploma or GED certificate required. Technical or Bachelor’s degree in Agricultural Mechanization preferred

+ 5+ years previous experience in dealing with parts and service required

Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).