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Overview

Cloud Operations + Innovation (CO+I) is the team behind one of the World’s largest Cloud Infrastructures, responsible for developing, building and maintaining the entire Microsoft Cloud. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide, and we are looking for a passionate Business Solutions Program Mgr to help achieve that mission.

Within CO+I, the Process, Operations & Governance team manages execution of delivery of datacenter capacity for Microsoft’s Cloud Business across the globe. We have a portfolio of complex projects that require oversight from End-to-End. The Business Solutions Program Manager supports the relevant teams through corporate controls and leadership oversight throughout the life cycle of a data center. This role will be a vital connection and orchestration point to understand and deep dive into the business aspects from global standards and governance criteria for cross-org leadership sign-off in order to translate those into business requirements for platform implementation.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

+ Lead scenario-based planning and process optimization for the program Regional Milestone Review and its governance platform to carry out work items and milestones for data center build out.

+ Coordinate with all segments and functional organizations across CO+I at both the executive and project team levels, to ensure clarity on requirements, workflow and process.

+ Primary business point of contact interfacing with engineering and product mgrs and translating those requirements into an enterprise-level solution and platform that can scale to meet the capacity growth in CO+I.

+ Own and drive cross-org user experience testing, capture actionable feedback and collaborate with engineering and product mgrs to ensure implementation to align with business requirements.

+ Drive analysis on current inefficiencies and provide thoughtful solutions with clear downstream impacts that contribute to overall business goals and strategies, enabling us to scale to meet projected demand growth for our cloud business

+ Develop documentation and roadmap for the platform and driving alignment with all the stakeholders

+ Manage global communication channels and drive business adoptions to the platform and/or new features

+ Lead development and tracking of success and performance metrics (OKRs) as well as Key Performance Indicators (KPIs) such as adoption, volume, training, cycle time, and impact

Qualifications

Qualifications:

+ Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement,

+ OR equivalent experience.

Other Requirements:

+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

+ This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Preferred Qualifications:

+ 4+ years of Technical program management/product management

\#COICareers | #EPCCareers | #DCDCareers

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)