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Join us as a Loan Operations Manager and play a pivotal role in shaping the future of our loan operations. This is your opportunity to lead a dynamic team, drive operational excellence, and make a meaningful impact on our business. Your expertise will help us deliver best-in-class service to our customers and internal partners. If you thrive in a fast-paced environment and are passionate about strategic leadership, this role is for you.

Job summary

As a Loan Operations Manager in the Customer Reference Data team, you will manage a team of customer reference data analysts to ensure that loan customer data is maintained timely and accurately. You will use your deep understanding of loan products and lending services to make impactful decisions affecting the loan operations broadly. Advanced conflict management skills will be crucial for resolving issues, while strategic planning abilities will guide the direction of the team.

Job responsibilities

+ Work closely with stakeholders across WLS to review existing processes and implement thoughtful change

+ Govern the efficiency and quality of all reference data operations for all critical segments - direct customers and internal parties

+ Leverage expert strategic planning abilities to guide the direction of our customer reference data operations, aligning with the firm's long-term goals

+ Ensure appropriate documentation, controls, and testing are in place at all times, working alongside our controls manager as applicable

Required qualifications, capabilities, and skills

+ Bachelor's degree or equivalent in accounting, finance, or related fields

+ Minimum of 6 years experience in data analysis and syndicated lending

+ Knowledge of investment banking products, specifically loans

+ Strong problem solving and investigative skills to undertake analysis and resolve issues related to loan operations

+ Advanced proficiency in MS Office suite (Excel, Word, PowerPoint, etc.)

+ Self-starter and highly self-motivated

+ Proven ability to work independently with minimal guidance

+ Ability to prioritize tasks and pivot in response to new developments

+ Knowledge of loan servicing portals

Preferred qualifications, capabilities, and skills

+ Experience using loanIQ

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans