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At J.P. Morgan Wealth Management, we have an enthusiasm for helping our clients, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity and inclusion.

As a Vice President, Operations Manager within our Wealth Management Service team, you will be focused on coaching, energizing, and leading our investment client service professionals to deliver a Best-in-Class service experience by embracing a hospitality culture. A successful Team Leader creates a culture of excellence, client obsession, and high performance that meets the expectations of our most Affluent investment clients. Adaptability is a key aspect of this role. Partnership and teamwork are crucial. Proven ability to build and sustain strong, cohesive partnerships with the business and other key stakeholders and work effectively in a matrix organization.

Responsibilities:

+ Partner closely with client and advisor-facing teams and internal business groups to drive and deliver on the Affluent Service Model, ensuring integration with One Chase partners such as Banking, Lending, and Digital.

+ Champion a Client First culture by building a best-in-class client experience and shaping the strategic vision for the team.

+ Implement talent and performance strategies, including coaching, development, promotion, and call monitoring reviews to ensure quality client interactions.

+ Foster a culture of risk and control, acting with urgency and responsibility to safeguard customers and the business.

+ Promote the firm's commitment to diversity and inclusion, and proactively identify and implement solutions with an entrepreneurial spirit.

+ Develop and conduct training to address team and individual gaps, translate financial market knowledge into growth strategies, and drive team performance through coaching and deepening client relationships.

Required qualifications, capabilities, and skills

+ Ability to partner across the firm to influence, define the strategic vision of the team and collaborate with various product teams.

+ Proven track record of developing and coaching high-performing teams, and recruiting talent by building a personal network of contacts.

+ High degree of investment services and product acumen, with a keen interest in the financial markets.

+ Outstanding communication skills, attention to detail, and excellent follow-through.

+ Strong sense of prioritization, urgency, execution, and delivery, with a commitment to upholding a sound risk and controls environment.

+ Innovative and creative thought leader with exceptional problem-solving skills, familiar with call center construct.

+ FINRA Series 7 and 63 (or equivalent) required, with ability to register in all 50 states

Preferred qualifications, capabilities, and skills

+ College degree or equivalent experience

+ Financial services and/or banking industry experience

+ Series 9/10 (or equivalent) required or commitment to obtain within 90 days of hire.

+ 5 years of client service experience

+ Experience with a wide array of financial products preferred

+ Operating Hours: Current target operating hours are Monday - Friday, 8 am EST - 6 pm EST.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans