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Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. At Thermo Fisher Scientific, each one of our 100,000 plus extraordinary minds has a unique story to tell. Join us and give to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Our people share a common set of values - Integrity, Intensity, Innovation, and Involvement. We work together to accelerate research, tackle sophisticated analytical challenges, improve patient diagnostics, drive innovation, and increase laboratory efficiency. Each one of us contributes to our unique mission every day!

Thermo Fisher develops, manufactures, and markets complete blood test systems to support the clinical diagnosis and follow-up of allergy and autoimmune diseases. The allergy and autoimmunity product lines operate on a common automated instrument platform, Phadia Laboratory Systems, which supports both productivity and cost efficiencies in clinical laboratories around the world.

**Location:** This is a remote, field-based position that requires extensive travel throughout the D.C. area.

Relocation assistance is NOT provided.

How will you make an impact?

The Field Service Engineers (FSEs) provide exceptional on-site service on highly complex and integrated systems within hospitals and commercial reference laboratories in their assigned service territories. This is accomplished through technical expertise, teamwork, and superior customer service.

What will you do?

+ Provide onsiteserviceincluding repairs, preventive maintenance, upgrades, and installation of analyzers.

+ Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.

+ Observe and follow Good Documentation Practices (GDPs) and internal policies and processes asrequiredfor field service reports and job-related submissionspertaining tospare parts: ordering, usage, returns, physical count, etc.

+ Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.

+ Collaborate with internal partners to resolve customer issues and improve processes.

+ Provide remote and onsite service training orassistanceto Biomedical Engineering Technicians (BMET) or advanced operators.

+ Increase technical competency level servicing instruments by completing in-person or online training courses.

+ Manage travel expenses and followThermoFisher Scientific travel policies and guidelines.

+ May berequiredto perform other related duties asrequiredand/or assigned.

How will you get here?

Education

Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience preferred.

Experience

+ Experience in related life sciences, biomedicalengineeringand/or technical customer-facing roles.

+ Experience with operating, troubleshooting, repairing, and calibrating complex analyzers or systems.

+ Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred.

+ Strong competency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical thinker with good engineering aptitude.

Knowledge, Skills, Abilities

+ Exercise judgment in setting work priorities andidentifyingnextsteps.

+ Able to quickly adapt to change with positive and constructive feedback.

+ Work in a fast-paced environment andoperateremotely from themain officewith minimum supervision.

+ Must be able to stand, bend, and/or kneel for up to two hours at a time.

+ Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet.

+ Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments andencounterhuman bodily fluids. Biohazard training, safetyequipmentand following SOPs will minimizethe exposure.

+ Ability to obtain andpossessa validREAL IDdriver's license, with a clean Motor Vehicle report.

+ Able to drive a vehicle for up to 4-5 hours at a timeand becomfortable with commercial air travel.

+ Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screeningbekept up to date.

+ Overtime and last-minute schedule changes may occur to ensure customer satisfaction.

+ Ability to travel up to 85% (overnight), often in less than 1days’notice viaautomobileor airplane.

+ Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment.

+ Must be legally authorized to work in the United States without sponsorship.

+ Must be able to pass a comprehensive background check, which includes a drug screening.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits

The hourly pay range estimated for this position based in District of Columbia is $31.73–$42.31.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

+ A choice of national medical and dental plans, and a national vision plan, including health incentive programs

+ Employee assistance and family support programs, including commuter benefits and tuition reimbursement

+ At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

+ Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

+ Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.