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Summary This position is part of the Defense Human Resources Activity. The incumbent will be responsible for. Responsibilities As a Supervisory Program Analyst at the GS-0343-13 some of your typical work assignments may include: Supervise National Case Managers and a diverse team of government employees and military personnel, managing the day-to-day operations of the Ombudsman Services Directorate. Provide national-level guidance, quality assurance, and oversight for over 700 Volunteer Ombudsmen who conduct informal mediation under the Uniformed Services Employment and Reemployment Rights Act (USERRA). Develop and deliver annual USERRA training and legal briefings to federal agencies, ESGR staff, and other stakeholders. Analyze case data and trends to develop policy recommendations and guidance that improve case management practices for senior management and volunteers. Establish and maintain a nationwide network of contacts, including industry leaders, Human Resources (HR) specialists, military commanders, and elected officials to facilitate conflict resolution. Requirements Conditions of Employment Qualifications You may qualify at the GS-13, if you fulfill the following qualifications: A. One year of specialized experience equivalent to the GS-12 grade level in the Federal service: Providing expert advice, counsel, and instruction on both technical and administrative matters related to program operations, enhancing program effectiveness. Applying knowledge of customer service and Uniformed Services Employment and Reemployment Rights Act (USERRA) to provide advice and guidance to senior personnel; and provide oversight of a customer service center supporting organization customers. Preparing briefs and conducting training and instructs USERRA law classes to a diverse group of attendees to include the outside federal agencies and ESGR staff on an annual basis. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional Information Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions. Interagency Career Transition Assistance Programs: This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements: Persons with Disabilities - Schedule A Special Hiring Authority for Veterans Special Hiring Authority for Certain Military Spouses Other Special Appointment Authorities - Subpart F Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/register/) The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision. NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy. Selective Service Requirement: Please visit http://www.sss.gov for more information. For more information, please visit https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo%2012-1-2020.pdf?ver=ECNbdsHtGilTd3OENN4A0Q%3d%3d Re-employed Annuitant: This position Does/Does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).