• Service Supervisor

    Access Dubuque (Dubuque, IA)


    Service Supervisor

    Cottingham & Butler/ SISCO

    1 Positions

    ID: 5072412008

    Posted On 01/15/2026

    Job Overview

    **SISCO,** a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology.

     

    We’re looking for a people‑focused, results‑driven Service Supervisor to join our growing team. In this role, you’ll develop motivated, high‑performing employees and ensure our clients receive accurate, timely, and exceptional service. Your leadership will directly shape the experience of both our team and our customers.

    Essential Functions:

    + Ensure direct reports meet performance and accuracy goals.

    + Lead, coach, and develop team members through training, feedback, and recognition.

    + Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth.

    + Share daily/weekly feedback with Quality Assurance and Operations to identify trends and training needs.

    + Maintain turnaround times and call standards that meet or exceed client and SISCO expectations.

    + Manage daily workflow and projects related to PPO and Provider Maintenance

    Experience:

    + Medical claims and customer service supervisor experience preferred

    About SISCO:

    SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

     

    For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com

     

    Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn (https://www.linkedin.com/company/cottingham-&-butler/) | Facebook (http://www.facebook.com/cottinghambutler)

     

    Primary Contact

     

    12213

     

    Human Resources

     

    ,

     

    563-587-5104

     

    Phone

     

    Phone

     

    Phone

     

    563-587-5922

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    True

    Job Details

    Categories

     

    Building and Grounds

     

    Customer Service

    Education

    Environmental/Quality Assurance/Safety

     

    Graphic Design/Social Media

     

    Health Care

     

    Insurance

     

    Maintenance/Repair

     

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Company ID

     

    943

     

    Job REQ #

     

    5072412008

    \# Positions

    1

     

    Start Date

     

    20260115

     

    End Date

     

    20260217

     

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    About the Company

    ABOUT THE COTTINGHAM & BUTLER COMPANIES

    Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.