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Customer Support Representative (Limited Term Clerical Assistant 2)

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Customer Support Representative (Limited Term Clerical Assistant 2)

Salary

$18.46 - $27.15 Hourly

Location

Dauphin County, PA

Job Type

Non-Civil Service Seasonal Full-Time

Job Number

N-2026-40677

Department

Fish & Boat Commission

Division

FB Div Lcnsng Rgstrtn

Opening Date

01/16/2026

Closing Date

1/25/2026 11:59 PM Eastern

Job Code

00102

Position Number

Multiple positions may be filled from this posting.

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST03

Bureau / Division Code

00222503

Bureau / Division

Division of Licensing Registration

Worksite Address

1601 Elmerton Ave

City

Harrisburg, Pennsylvania

Zip Code

17110

Contact Name

Nicole Thurstin

Contact Email

[email protected]

+ Description

+ Benefits

THE POSITION

Do you enjoy working in a fast-paced environment serving the public while providing excellent customer service? Would you like to help our residents enjoy fishing and boating opportunities while working for a recreational/conservation agency?

If you do, then this might be the job for you! Apply today to join our dedicated team!

DESCRIPTION OF WORK

The Fish and Boat Commission currently have vacancies in the Division of Licensing and Registration for seasonal, full time Customer Support Representatives. Duties of this position include the coverage of the agency’s call center to assist the general public in the sales of fishing licenses and permits, boat registration and/or titling application inquiries, and assisting customers and the general public with any other Commission-related inquiries and transferring calls or messages to other Bureaus, as appropriate. Additionally, depending on call volume, you will be assisting with the processing of boat registration and title applications. You are required to answer incoming requests for information about boat registrations and/or boat titles received via mail, telephone, e-mail and/or fax from the general public, boating issuing agents, boat dealers, lien holders (financial institutions or other organizations that perfect a security interest in a boat), and others.

Interested in learning more? Additional details regarding this position can be found in theposition description. (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50508011)

Work Schedule and Additional Information:

+ Full-time employment, 37.5 hours per week.

+ Work hours are 8:00am to 4:00pm, Monday-Friday, with a 30-minute lunch.

+ Telework: You will not have the option to telework in this position.

+ Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting hourly rate of $18.46 (before taxes).

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Six months as a Clerical Assistant 1 ( Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration ) ; or

+ Graduation from high school;or

+ An equivalent combination of experience and training.

Additional Requirements:

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html a nd click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov